Field Service Lead - Generators

POSITION OVERVIEW

The Field Service Lead, Generators oversees field operations for industrial generator systems, providing advanced technical expertise, managing service teams, and ensuring exceptional customer satisfaction. This role combines hands-on field work with leadership responsibilities, including mentoring, scheduling, and coordinating field technicians to deliver safe, reliable, and high-quality service.

RESPONSIBILITIES

Lead and coordinate installation, commissioning, preventive maintenance, and repair of generator systems across multiple customer sites.

Diagnose complex mechanical, electrical, and operational issues, performing advanced troubleshooting and corrective actions.

Conduct inspections and load bank tests to verify system performance, electrical output, and efficiency.

Serve as the primary technical resource for field technicians, providing guidance, mentorship, and training.

Plan, assign, and monitor daily field activities to ensure projects are completed safely, efficiently, and in compliance with company standards.

Collaborate with customers, project managers, and engineering teams to resolve escalated service issues and ensure customer satisfaction.

Maintain accurate service records, including work performed, parts used, and recommendations for future maintenance.

Ensure strict adherence to safety protocols, electrical codes, and industry regulations.

Participate in on-call rotations and provide leadership during emergency service situations.

Identify opportunities for process, equipment, and training improvements to enhance team performance and service quality.

QUALIFICATIONS

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field preferred.

7+ years of experience in generator service or related electrical/mechanical field, including 2+ years in a lead or supervisory role.

Advanced knowledge of generator systems, electrical controls, and mechanical components.

Proficiency with diagnostic tools, meters, test equipment, schematics, and technical manuals.

Strong understanding of electrical codes, OSHA, NFPA standards, and industry best practices.

Valid driver’s license and ability to travel to customer sites as required.

Relevant certifications (OSHA, NFPA, ASE, or manufacturer-specific training) preferred.

Ability to lift heavy equipment (up to 50 lbs) and work in various environments including outdoor, industrial, and confined spaces.

WORK EXPERIENCE

7+ years of experience in generator service or related electrical/mechanical field, including 2+ years in a lead or supervisory role.

EDUCATION

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Electrical Engineering, Industrial Technology, or related field preferred.

LICENSES/CERTIFICATIONS

Valid driver’s license and ability to travel to customer sites as required.

Relevant certifications (OSHA, NFPA, ASE, or manufacturer-specific training) preferred.

SKILLS

Leadership, coaching, and mentoring of field service technicians

Advanced generator installation, maintenance, troubleshooting, and repair

Load bank testing, system commissioning, and performance verification

Interpreting schematics, wiring diagrams, and technical documentation

Planning, scheduling, and managing multiple field service activities

Clear technical communication and customer service

Independent decision-making and problem-solving in complex field situations

Accurate documentation and reporting

BEHAVIORS

Safety-focused with strict adherence to regulations and standards

Professional, customer-oriented, and solutions-driven

Reliable, accountable, and consistent in follow-through

Calm, analytical, and methodical under pressure

Adaptable to dynamic and challenging field conditions

Strong leadership presence, coaching, and developing team members

Takes ownership of team performance, work quality, and tools/equipment

MOTIVATIONS

Driven to lead and develop high-performing field service teams

Motivated by solving complex mechanical and electrical problems

Takes pride in delivering safe, reliable, and high-quality generator service

Energized by mentoring technicians and sharing technical expertise

Committed to preventive maintenance and minimizing downtime for customers

Motivated by building strong customer relationships and ensuring satisfaction

Values continuous learning, professional growth, and staying current with industry standards