Automotive Express Advisor - Toyota of Tacoma

Description

Location: Tacoma, WA
Job Type: Full-time
Reports to: Service Manager
Salary: $18.00/hr - $20.00/hr

Join Our Team at Toyota of Tacoma!

Are you an organized, customer-focused professional looking to grow your career in the automotive industry? Toyota of Tacoma is seeking a motivated Express Advisor to support our service department and provide exceptional service to our customers. This role offers a pathway to a fulfilling career with a respected family-owned business.

Why Toyota of Tacoma

At Toyota of Tacoma, we are more than just a dealership—we are a family. We value teamwork, integrity, and growth, and we are committed to providing our employees with the support and tools they need to succeed.

If you’re ready to join a dynamic team and start an exciting career, apply today!

The Ideal Candidate

You are:

• Detail-Oriented: You take pride in accuracy and efficiency, ensuring a smooth customer experience.
• Customer-Focused: You excel in communication and are passionate about helping people care for their vehicles.
• A Team Player: You thrive in a collaborative environment and enjoy contributing to a high-performing team.
• Motivated to Grow: You see this role as a stepping stone to a long-term career in a dynamic and supportive company.

Key Responsibilities

As an Express Advisor, you will:

• Schedule Service Appointments: Communicate with customers to gather vehicle details and book appointments.
• Document Vehicle Issues: Accurately write repair orders, capturing customer concerns clearly and thoroughly.
• Recommend Services: Inspect vehicle history, recommend services, and advise customers on maintenance based on manufacturer specifications.
• Provide Cost Estimates: Use the Service Price Guide to prepare detailed and accurate estimates for labor and parts—no handwritten estimates.
• Communicate Changes: Keep customers informed of any changes to estimates or timelines, ensuring proper authorization for additional repairs.
• Review Repair Orders: Verify that all orders are accurate, complete, and ready for processing.
• Maintain Shop Flow: Assist with moving customer vehicles around the lot to keep operations running smoothly.

Larson Benefits

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. 

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.

We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.

Hourly and Salary employees will receive 6 paid holidays each year.

We offer a competitive PTO (Paid Time Off) program; employees