Lead Services Specialist 1 - Customer Service Management
GE AerospaceAbout the role
Job Description Summary
This is a GME role in Taiwan. The GE Field Service Representative provides the Taiwan Air Force (TAF) and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and interface systems as appropriate for the F-16 aircraft.All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Job Title
Lead Services Specialist 1 – Field Service Representative, F110 (Taiwan)
Company Intro/About GE Aerospace
GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We design, manufacture, and support advanced propulsion systems that power critical missions around the globe. With a relentless focus on Safety, Quality, Delivery, and Cost, we partner closely with our customers to keep fleets mission-ready and operating at their best.
Site, Business, OR Functional Area Overview
This Global Military Engines (GME) role supports the Taiwan Air Force (TAF) F-16 fleet powered by F110-GE-129 engines. As part of the Field Services and Maintenance (Services; LPB) job family, you will work closely with GE engineering, fleet support, and logistics teams, as well as TAF and local contractor maintenance and operations personnel, to ensure safe, reliable, and efficient operation of F110 engines in service.
Role Overview
The Lead Services Specialist – Field Service Representative (FSR) provides on-site technical support, training, and customer service to the Taiwan Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and associated systems on the F-16 aircraft.
You will:
- Serve as the front-line GE representative at the customer site
- Provide technical guidance, troubleshooting, and training on F110 engines
- Support maintenance planning, reliability improvements, and data reporting
- Operate with a high degree of autonomy, managing your own workload, travel, and budget while upholding unyielding compliance and integrity
This role requires strong technical depth, customer focus, and the ability to work independently in an international environment.
Key Responsibilities
Technical Support & Troubleshooting
- Provide interpretation of data and technical instructions related to F110 engine operation, maintenance, and repair.
- Assist maintenance personnel with troubleshooting, adjustment, calibration, bench checks, routine maintenance, inspection, and repair of GE engines.
- Provide technical guidance to customer aircrew on the operation of GE engines and associated systems.
Training & Knowledge Transfer
- Deliver on-the-job training to maintenance personnel on maintenance and operating techniques for F110 engines.
- Emphasize safety precautions and best practices during all training activities.
- Provide guidance in the use of authorized GE special tools and test equipment.
- Identify training needs and recommend appropriate training programs to enhance customer maintenance capability.
- Effectively transfer technical knowledge to less-experienced personnel, both verbally and in writing.
Field Data, Reliability & Continuous Improvement
- Collate, analyze, and report in-service field data to GE Aerospace Project Engineering for use in safety assessments, reliability trending, and component improvement initiatives.
- Assist maintenance personnel in the processing of
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