Head of SAP Application Management Services

 

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NTT DATA Business Solutions is seeking a dynamic and growth-oriented Head of SAP Application Management Services (AMS) to lead and scale our US Managed Services business. This executive leader will own the strategy, financial performance, delivery excellence, and innovation roadmap for our SAP AMS portfolio.  The role is responsible for driving revenue growth, margin expansion, client retention, and operational scalability across a global delivery model. As SAP customers increasingly adopt RISE with SAP, this role ensures NTT DATA Business Solutions fully leverages and optimizes SAP RISE entitlements, including SAP Business Technology Platform (BTP) SAP Business AI, and SAP Signavio - to drive measurable business value, process optimization, and innovation within the AMS portfolio. The ideal candidate brings deep SAP expertise, strong commercial acumen, and the ability to lead high-performing global teams while evolving modern, AI-enabled managed services offerings.

 

What You Will Do

Drive Growth & Market Leadership

• Define and execute the US AMS growth strategy aligned with global Managed Services objectives.
• Expand recurring revenue through renewals, cross-sell, upsell, and new solution innovation.
• Partner with Sales and Pre-Sales to shape competitive, scalable, and differentiated AMS offerings.
• Position NTT DATA Business Solutions as a market leader in SAP Managed Services through thought leadership and executive client engagement.

Own Financial & Commercial Performance

• Lead full P&L accountability for the US AMS business, including revenue growth, margin optimization, and forecast accuracy.
• Ensure profitable solution design and disciplined commercial governance.
• Optimize subcontractor and global delivery cost structures to drive sustainable margin expansion.
• Manage contractual risk and executive-level negotiations.
  

Lead Global Delivery Excellence

• Oversee high-quality SAP AMS delivery across US and global delivery centers (India, Brazil, Romania, and strategic partners).
• Establish standardized KPIs, governance frameworks, and ITIL-aligned service management processes.
• Drive operational scalability, automation, and performance optimization.
• Ensure client satisfaction through proactive value realization and executive-level engagement.

RISE Entitlements & Platform Value Realization

• Ensure AMS services fully align with SAP RISE operating models and entitlement structures.
• Drive awareness and optimization of SAP RISE entitlements, including SAP Business AI, SAP Business Technology Platform (BTP), and SAP Signavio.
• Partner with Cloud and Consulting teams to identify opportunities for BTP-enabled extensions, integrations, and automation within supported client landscapes.
• Leverage Signavio insights to support continuous process improvement, business transformation, and value realization initiatives.
• Embed RISE entitlement advisory into QBRs and account planning to enhance client adoption and retention.
• Position AMS as a value realization engine beyond traditional support services.

Advance AI-Enabled Managed Services

• Identify and deploy AI-driven capabilities to enhance SAP AMS delivery, including intelligent automation, predictive analytics, and GenAI-enabled support operations.
• Collaborate across NTT DATA Business Solutions to integrate AI-powered services into go-to-market offerings.
• Improve internal efficiency, service responsiveness, and margin performance through automation and advanced analytics.
• Position AI-enabled AMS as a strategic differentiator in the SAP services market.

Build & Inspire High-Performance Teams

• Lead and develop a multi-layered leadership team and global delivery organization.
• Drive talent strategy, succession planning, and skills transformation aligned to SAP S/4HANA a