Shipping & Receiving Associate

Job Summary:

The Shipping & Receiving Associate at Daiso USA plays a vital role in the order fulfillment process by coordinating shipments and performing various inventory management tasks. This role is essential in ensuring smooth operations between customers, freight companies, and internal teams. The associate will respond to inquiries regarding shipments, deliveries, and inventory and will help maintain accurate records for customer orders.

Supervisory Responsibility:

This job has no supervisory responsibilities.

Essential Job Functions:

Order Fulfillment (50%)

• Create orders in the warehouse management system (WMS) according to customer instructions.

• Print orders from WMS to identify details for the order to be picked.

• Generate pick tickets to facilitate acquisition of parts needed to fill orders by forklift operators or packaging staff.

• Retrieve parts from the warehouse to meet short-notice delivery requests from customers.

• Print packing lists and bills of lading to accompany shipped goods.

• Coordinate with forklift operators and freight transportation drivers to ensure smooth flow of goods in and out of the warehouse.

• Load and unload delivery vehicles using material handling equipment (MHE) such as forklifts and pallet jacks.

• Transport palletized or crated goods to and from specified warehouse locations via MHE.

• Inspect the inside of trailers for damage, debris, water, or smell following the inspection sheet protocol.

• Maintain customer files by storing pertinent documents such as bills of lading, pick tickets, and emails.

Inventory (20%)

• Print inventory records provided by customers or generated from WMS.

• Count items on hand to reconcile against customer inventory lists.

• Break down packaged goods and sort by part number to verify inventory on hand.

• Compare incoming freight to packing lists to ensure receipt of all items shipped.

• Post inventory received in WMS to maintain accurate records.

• Review inventory across locations to ensure total customer inventory is correct.

• Conduct ad hoc searches for surplus or missing inventory at customer request.

• Utilize WMS to track movement of materials within and between warehouse locations.

Customer Service (30%)

• Troubleshoot and respond to inquiries from customers and freight transportation drivers regarding orders, inventory counts, condition of goods, shipments, or deliveries, via phone or email.

Competencies:

• Attention to detail.

• Excellent keyboarding/data entry skills.

• Adaptability/flexibility.

• Strong written and oral communication skills.

• Strong time management and organizational skills.

Physical Demands:

See Page 3

Equipment Used:

• Telephone

• Personal computer

• Copy machine

• Stand-up forklift

• Electric pallet jack

• Handheld scanner

• Two-way radio

Software:

• Warehouse Management System (WMS)

• Email

• Word processing

• Spreadsheet

• Multi-user collaboration applications

Safety:

Follow Daiso USA safety policies and procedures.

Special Conditions of Employment:

• Employment is contingent upon successfully passing a pre-employment background check.

Qualifications:

 

• High school diploma or equivalent.