Medical Coordinator - Manhattan Locations

Schedule: 10-hour shifts, 4 days/week. Hours vary between 6:00 am and 10:00 pm (Monday-Friday, occasional weekends). Schedules are provided one week in advance, and flexibility between shifts is expected.

Role Overview:

• Serve as the first point of contact for our patients in the outpatient clinic setting

• Support clinic operations through patient scheduling, registration, and flow management

• Provide hands-on assistance with preparing exam rooms, rooming patients, obtaining vital signs, and reviewing/updating allergies/pharmacy/medication lists as needed

• Facilitate timely and clear communication between patients, providers, and the team

• Maintain MSK’s standards for cleanliness, safety, and infection control are met

• Serve as an advocate for patient comfort, access, and satisfaction throughout the care journey

Key Qualifications:

• High School Diploma or equivalent required ​

• 1 year of relevant experience in a healthcare, customer service, or patient-facing role ​

• Ability to work onsite in a clinical environment, including performing basic clinical tasks such as taking vital signs

Core Skills:

• Patient-Centered Care: Compassionate, emotionally intelligent, and culturally sensitive; skilled in supporting acutely ill patients in high-stress situations.

• Communication & Teamwork: Strong communicator with proven ability to collaborate across clinical and administrative teams; adaptable to changing environments.

• Organization & Efficiency: Highly organized and detail-oriented; excels in managing time, prioritizing tasks, and maintaining accurate documentation.

• Multitasking & Flexibility: Comfortable in fast-paced settings; able to manage multiple priorities with professionalism and a positive demeanor.

• Technical Skills: Proficient in EMR systems, Microsoft Office (Word, Excel), and email platforms; quick to learn new systems.

• Healthcare Commitment: Passionate about improving the patient experience and supporting high-quality clinical care through administrative excellence.

Additional Information:

• Location: We have multiple clinic locations across the Upper East Side in Manhattan. The exact location will be determined after the recruitment process.

• Training: 3 weeks of classroom training at the beginning of employment from Monday - Friday, 9 am - 5 pm

• Employees in this role are required to use appropriate personal protective equipment (PPE) and must be fit-tested for N95 respirators as part of MSK’s safety protocols.

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