Regional Director - Onsite (Northern California, Los Angeles)

Summary:The Regional Director (RD) leads and manages the performance of onsite operations in  San Francisco, Sacramento, and Los Angeles, working to meet company goals and key performance indicators (KPIs). They are responsible for leading a team of senior managers and/or general/community managers developing strategies to grow sales, reduce costs, and enhance operational performance. A strong focus on client satisfaction, adherence to standard procedures, and continuous improvement are key components of the role.

Key Responsibilities

• Focus on day-to-day business goals and key metrics, reports, and dashboards to track progress, influence organizational behavior, promote a forward-looking strategy, and identify operational gaps or areas for improvement.
• Own, develop and execute client retention strategies. Manage complex client relationships, address issues, and ensure high levels of client satisfaction.
• Responsibilities include measuring day-to-day performance of hospitality team, senior, General Managers, maintenance, client accounting and other support teams to drive performance. 
• Understanding of community association management, hospitality, hotel, and real estate industry is essential, along with the capacity to embrace new initiatives.
• Drive maintenance services, on-call team and hospitality to superior performance. 
• Monitoring performance metrics and data analytics is crucial, as is providing guidance and mentorship to the operations staff and resident owners.
• Exhibit strong operational acumen, with the ability to optimize processes, reduce inefficiencies, and drive improvements in cost, service delivery, and client satisfaction.
• Drive budget process and negotiate annual base fee increases, Exhibit A and any other increases year over year to drive performance and meet margin goals.  

Building Relationships

• Cultivate productive relationships with clients, board members, on-site team members, headquarters staff, and other team members of operations from other regions. Offer coaching and guidance to team members to meet individual goals and objectives.
• Offers direction, guidance, and expertise to clients, staff regarding all activities, new service/product introductions, resident issues, projects, and program launches, as well as overseeing and onboarding new clients. Ensures the successful implementation of all new initiatives, clients, and staff to foster sales growth.
• Coach, counsel and influence team members to drive employee engagement and create better service experience for residents, resulting in resident satisfaction with APM’s service to their community, increased business through referrals and positive image within marketplace, low staff turnover, and positive overall experience for clients and team members.
• Assists with monthly and quarterly board meetings, vendor events, corporate offsites and other meetings as assigned. Engages in local events and is present at crucial business meetings. Effectively communicates the business vision and cultivates an initiative-taking and engaged team to execute the business plan. Fosters a culture focused on high performance, exceptional service, and accountability.
• Cultivate and maintain robust relationships with board members and corporate teams, fostering productive communication and collaboration. At times may be required to assist with contract negotiations, property tours and inspections.
• Collaborate with Marketing, Technology, Finance, HR, and other essential business areas to align strategies and goals, driving the company's progress and enhancing earnings in the pursuit of operational excellence. Aided in the development and implementation of marketing strategies, marketing events, and promotional initiatives that resonated with the brand's image and met customer expectations.

New Development

• Works with the all operations teams and cross-functional support teams in developing new leads for clients, onboarding clients, assessing current growth potential of existing clients/market, and completing budgets within the designated territory.
• Work with new housing developments and developers to grow relationships with existing footprint and growth opportunities for extension of markets.
• Drive innovation and continuous improvement in operations and identify and leverage opportunities to enhance the customer experience, increase operational efficiency, and optimize costs.
• Ensure adherence to all federal, state, and local laws and regulations, company policies and procedures, and agreements. The position entails staff management, including organization staffing plans, recruitment, employee development, performance assessments, execution of performance strategies, corrective measures.

Self-Development

• Participates