SOCIAL SERVICES PROGRAM SPECIALIST 2

Posting number: 2026-03388

Department: NVHA - NEVADA HEALTH AUTHORITY DIRECTOR'S OFFICE

Job classification: SOCIAL SERVICES PROGRAM SPECIALIST 2

Posting type: Open Competitive

Categories: Social Services

Summary

The Nevada Medicaid, Behavioral Health Benefits Coverage team of the Nevada Health Authority is seeking a Social Services Program Specialist 2 in Reno, or Carson City. This position will provide policy and program support relating to substance use disorder treatment, Medication Assisted Treatment, 1115 SUD Demonstration Waiver.  This position will research and interpret state and federal regulations pertinent to policies and procedures. This position provides further support to the Behavioral Health Benefits Coverage Team as necessary.

Social Services Program Specialists perform administrative and professional work in conjunction with the administration of statewide public assistance, medical assistance, or social services programs.   Positions allocated to this series are primarily focused on program administrative functions which include interpretation of regulations and laws; development of program policies and procedures; quality assurance and quality control; preparation of statistical and narrative reports for federal and State entities and division/department management; and development and enhancement of automated systems that support program operations. While incumbents in this series may interact with clients to resolve customer service issues, the purpose of these positions is not the delivery of direct services to program participants. Employees may be assigned supervisory or lead worker responsibility at any level in the series, but this responsibility does not, by itself, warrant allocation to a higher level.

Examples of duties

Bachelor's degree from an accredited college or university in a field of study pertinent to the program assignment and one year of professional experience providing social services to clients or program development and evaluation which required the application of regulations, laws, policies and procedures in making determinations; OR Bachelor's degree from an accredited college or university in a field of study pertinent to the program assignment and one year of professional experience providing medical assistance programs, services, or healthcare services to clients or program compliance and evaluation which required the application of regulations, laws, policies and procedures in making determinations; OR one year of experience as a Social Services Program Specialist I in Nevada State service; OR an equivalent combination of education and experience as described above.

Qualifications

Participate in planning and developing social services or medical assistance programs to provide needed services; conduct needs assessments; research and evaluate existing programs; identify community and financial resources, and establish committees to assist with program development; calculate the financial and operational impact to the agency; prepare reports and recommendations for management; apply for grants; draft proposed legislation; develop program plans and acquire administrative approval.

Develop and revise program documentation to include State plans, policy manuals, procedures, and contracts to ensure programs are implemented in accordance with program goals and objectives and in compliance with federal regulations and State laws; analyze and interpret federal regulations and State laws; determine the impact upon program operations; gather input from program personnel and other interested parties, coordinate with other affected units within and outside the agency, and acquire agency approval and regulatory approval as needed.

Monitor program quality and compliance to ensure programs are operating effectively, efficiently, and in compliance with program requirements; design monitoring instruments; develop and monitor management information reports; conduct on-site reviews to include a review of program operations, management practices, and program and financial records; identify problem areas, summarize findings in a written report, and develop corrective action plans.

Provide technical assistance and guidance to program staff and respond to inquiries and requests for information from a variety of individuals such as agency management and personnel, other government agencies, community representatives, government officials, media representatives, attorneys, and the general public; interpret federal and State regulations; provide policy clarification and statistical information, complete surveys, resolve complaints, and draft correspondence for managers, administrators and officials.

Conduct research studies to provide administration with need