Front Office Manager

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

A leadership role responsible for the guest experience from arrival to departure by overseeing all Front Office, Concierge, and Bell & Valet operations, managing staff, ensuring brand standards are met, and handling financial aspects of the department. Key responsibilities include staff recruitment, training, and motivation; resolving guest issues; managing budgets and revenue; coordinating with other departments; and maintaining operational excellence to achieve high levels of guest satisfaction.

 

Job Specifications:

• Starting Wage: $56,485 - $74,518 + annual bonus
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: No

 

Job Responsibilities:

• Leadership & Management:

Supervise, train, and evaluate front office and bell desk staff to ensure a high- performing team.

• Guest Satisfaction:

Ensure an exceptional and welcoming guest experience, interact with guests to gather feedback, and resolve complaints effectively.

• Operational Excellence:

Oversee daily front desk and bell desk operations, manage guest arrivals and departures, and ensure smooth registration and cashiering processes.

• Financial Management:

Manage departmental budgets, forecasts, and inventory to maximize revenue and minimize expenses.

• Brand & Policy Compliance:

Ensure all Front Office operations and staff adhere to the brand standards and policies of the Luxury Collection.

• Staff Development:

Promote a positive work environment, provide coaching and feedback to employees, and conduct performance reviews.

• Interdepartmental Coordination:

Work closely with other hotel departments, such as Housekeeping, to meet guest needs and requests.

 

Job Requirements:

• Leadership & Communication:

Strong ability to lead, influence, and motivate a team with clear and effective communication.

• Customer Service Focus:

An excellent customer-focused attitude with proven problem-solving and conflict- resolution skills.

• Technical Proficiency:

Proficiency in property management systems (PMS) and Micr