Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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MAIN JOB OBJECTIVE

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

• Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute