Senior ID Card Specialist

 This position will need to perform the duties listed in-person at our IT Walk-up desk located at the USF Tampa Campus Library.

• Provide client support for Online ID Card Request and Online Photo Submission processes
• Diagnose basic client identity issues and escalate as needed 
• Diagnose ID card functional issues such as failure to read, etc. 
• Print new and replacement ID cards on demand
• Monitor the incoming queue of online photo requests and approve/disapprove for printing
• Maintain daily production statistics
• Perform basic card printer operations such as inserting cleaning cards, loading ink and lamination ribbons, maintaining blank card stock, clearing jams, restarting print jobs, etc.
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Physical requirements include some walking, lifting, pushing and pulling for restocking supplies and interacting with our clientele. 

• This position requires a high school diploma, or equivalent, with one year of experience in a technical support role.  Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• One year of experience in a customer service role
• Technical documentation experience
• Two years of college experience

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.