Director of Omnichannel Experience

EquipmentShare is Hiring a Director of Omnichannel Experience.

Equipmentshare is searching for a Director of Omnichannel Experience. You are a thoughtful team leader, manager and systems-level thinker - with strong instincts and outstanding intuition informed by user and business needs and insights. You'll be responsible for guiding the careers of your team members, working closely with each of them to help them realize their full potential.

Your Opportunity to Grow With Us as Director of Omnichannel Experience.

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team. 

Our Director of Omnichannel Experience will work with are fully remote and highly autonomous. However, you should be able to occasionally (once a quarter) work in common team hub locations.

Primary Responsibilities for Director of Omnichannel Experience. 

• Lead and manage a omnichannel team including product managers, copywriters, strategists, analytics specialist, and partner with creative directors, and designers
• Assess existing best practices, improve, develop and work collaboratively to implement omnichannel processes across the organization. Establish and socialize org’s digital best practices.
• Build team culture that facilitates the generation of new and innovative ideas
• Build and guide digital channel and tactic strategy, as well as analytics and tech requirements, connected experiences and technology, content strategy, and execution that meet stakeholder objectives and drive measurable results
• Support vendor and contract management processes
• Stay current on omnichannel trends in support of org’s growth and scale

Why We’re a Better Place to Work

• Remote First
• True Work/Life balance
• Competitive salary
• Health insurance and medical coverage benefits
• 401(k) and company match
• Generous paid time off
• Management commitment to a diverse and inclusive work environment 
• Choice of MacBook Pro, Linux, or Windows machine
• Wellness benefits including a Gym stipend for remote employees
• Family monthly dinner stipend
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home
• Opportunities for career and professional development with conferences, events, seminars and continued education. 
• 6 free audio books a month centered around personal & professional development 

About You 

Our Director of Omnichannel Experience loves a challenge and wants the opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best. 

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change. 

Skills & Qualifications for Director of Omnichannel Experience

 

Minimum qualifications:

• 10+ years of omnichannel experiences in big tech or similar
• Minimum of five years managing, building, and motivating teams
• Proven ability to foster effective stakeholder relationships
• Familiarity with Content management systems and web platforms to drive personalization, optimization, localization, site speed/performance optimization
• Strong presentation skills: ability to argue a point-of-view coherently and concisely; comfortable engaging with senior and C-suite level clients; quick thinker; able to speak authoritatively without seeming dogmatic or inflexible
• Proactive thinker who stays on top of innovation, industry trends, and cultural norms
• Must be an expert in the digital field, acting as a role model and developing digital best practices organization or agency-wide
• Must have a strong understanding of Web design and development, content planning, and production
• Ability to understand organization objects and translate them into omnichannel experiences
• Strong knowledge and understanding of relevant tools and resources, inclu