Business Account Management - Technology Services/ Loss Mitigation (Open to Remote)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.
 

Job Description

As a valued colleague on our team, you will lead the monitoring of customer support requests, identification of errors in products, and the troubleshooting and developing of solutions to product errors.

THE IMPACT YOU WILL MAKE
The Business Account Management Solutions - Technology Services - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Support integration of Fannie Mae technology with external customers.
• Lead the implementation and administration of repeatable and transparent processes to successfully integrate with multiple Fannie Mae customer facing applications and API interfaces.
• Plan, evaluate, oversee and configure the integration of customers.
• Conduct impact analysis on existing applications and/or new products to manage and maintain integration documentation.
• Lead the team in identifying errors in products and determining their source.
• Monitor and administer processes for troubleshooting product errors and developing solutions to fix them.
• Work with other development groups to deploy updates.
• Plan and oversee the work on a wide variety of technology hardware and software installation and maintenance projects.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• At least 4 years of related technical experience
• Skilled in XML
• Experience working with APIs (RestFul and SOAP APIs)
• Working knowledge of OAuth Patterns
• Experience identifying measures, or indicators of System performance and the actions needed to improve or correct performance to achieve desired outcomes
• Strong troubleshooting and impact analysis experience
• Good technical writing and project management skills

Desired Experiences

• Bachelor's degree or equivalent
• 2-4 years of servicing and loss mitigation experience
• 4 years' experience working with PostMan, XML Spy, and Automation testing of APIs
• Skilled in JSON
• Adept at managing project plans, resources, and people to ensure successful project completion

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is primarily a hybrid company.  We embrace flexibility for our employees while providing office space for in-person work and collaboration.  This role is classified as Hybrid. If you speak with a Recruiter, they will provide you with more information about the definition of this classification.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.

#LI-Remote

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.