Operations Support

About Us:

BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

The Operations Technical Support Specialist is responsible for gathering and controlling all aspects of departmental documentation maintenance. This includes processing daily data integrity and high-volume component master data for parts generated by engineering, supply chain, and manufacturing engineering.

                       

ESSENTIAL FUNCTIONS:

• Supports department by collecting and maintaining technical documentation
• Verifies document accuracy and completeness
• Ensures documents are maintained as per policy
• Resolves discrepancies in files
• Implements processes for approval, distribution and modification
• Oversee component master data in ERP (Enterprise Resource Planning) and MRP (Manufacturing Resource Planning) workflows to ensure that data is correct
• Retrieve data in ERP to produce documents for printed packets of drawings and routings for machining and assembly distribution
• Process changes to components and engineering records and ensure that changes follow required standards
• Finalize and store documentation for internal and external customers
• Respond to requests for documentation for job books, drawings and prints
• May create ERP standard operating practices and prepare reports as needed
• Perform other duties as assigned

EDUCATION & EXPERIENCE:

• A high school diploma or equivalent
• Two years of administrative experience is preferred
• Experience with ERP (Enterprise Resource Planning) and MRP (Manufacturing Resource Planning) systems are a plus

KNOWLEDGE, SKILLS, ABILITIES:

• Proficient in Microsoft Office and Adobe
• Attention to detail
• Willingness to learn and follow procedures

COMPETENCIES:

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and collaborating with others to meet shared objectives.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.

LEADERSHIP RESPONSIBILITY:

This position does not directly supervise other team members.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about occasionally
• Lift, move or otherwise transfer items up to 30 lbs. occasionally
• Occasional exposure to typical machine shop physical hazards
• Travel by car occasionally

This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.

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