Senior Customer Service Representative - Treasurer's Office

Job Posting Title:

Senior Customer Service Representative - Treasurer's Office

Department:

Treasurer

Location:

415 SILVER AVE SW

Pay:

$18.15 - $25.73

Close Date:

03/19/2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Customer Service Representative Senior, will receive and respond to telephone calls for information in a calm and efficient manner, requiring professionalism, effective listening, and problem-solving skills. Requires documentation requests be entered into the computer, database, and/or various types of spreadsheets. Generate work orders and require follow up to close-out various work orders, to include dispatch animal care calls, public work requests for services, and place and track collection calls.

TREASURER

Customer Service Representative - Senior (Tax Researcher II - Senior) will research various mobile home, property tax, mobile home lien, delinquent notice, and condemnation matters. Assist customers with complex related tax questions and research records as necessary; provide training for personnel assigned to the division. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.

CLERK'S OFFICE

Customer Service Representative - Senior will lead, train and orient lower-level staff as assigned. This position will also perform highly complex detailed clerical/technical duties which include but are not limited to accepted records processing methods and computer-assisted equipment, trouble-shooting software and hardware issues, ensure effective and efficient interactions with public and staff, detailed research, effective decision-making, accurate and timely execution of cash handling transactions, documents and forms in accordance with New Mexico State statutes.

DUTIES AND RESPONSIBILITIES

FUNCTIONAL AREAS

TREASURER

1. Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits and other research projects. Communicate findings to taxpayers and prepares reports for department administration.
2. Maintain confidential taxpayer files and documents.
3. Responsible for receiving, accounting, and recording payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received.
4. Monitor and verify source documents in processing tax and miscellaneous payments.
5. Calculate interest and penalty charges on delinquent accounts.
6. Research and prepare payment adjustment forms for tax refunds and re-applies.
7. Perform tax prepayments tasks. Research and prepare tax release documents for Manufactured/Mobile home liens and releases.
8. Process Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization.
9. Research, process, complete, review, and maintain necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions.
10. Assist with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions.
11. Process, prepare, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations.
12. Respond to tax roll and tax related questions both orally and in writing.
13. Review and verify system entries and information on data processed reports.
14. Perform varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming and coverage tasks.
15. Assist in the training of personnel.
16. Perform other job-related duties as required or assigned.

ASSESSOR

1. Receive and record all incoming calls, landline and radio, emails and notifications.
2. Dispatch and assign work orders via work order system. Identify and recommend corrective measure