Executive Director, Human Resources - Shared Services

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

The Executive Director of Human Resources (HR) Shared Services is responsible for leading and managing a centralized HR function, focused on delivering efficient and cost-effective HR services across the enterprise.  This role focuses on strategic planning and delivery, support of key stakeholder initiatives, operational efficiency, optimizing HR processes, and ensuring compliance while delivering excellent service to colleagues, HR Business Partners and other key stakeholders.

The Executive Director plays a vital role in leading a dedicated team delivering HR services enterprise-wide and is committed to ensuring that colleagues feel valued, empowered, safe and included to contribute to the organization’s success.

Key responsibilities include but are not inclusive of the following:

Strategic Leadership: Develop and implement HR shared services strategies, policies, and procedures to support the enterprise and HR’s overall goals. 

Operational Management: Oversees the day-to-day operations of the HR shared services functions, ensuring efficient and timely delivery of HR services.  Specific functional responsibilities include Health and Welfare Programs, Retirement Programs, Enterprise Leave of Absence Programs, HR Business Partner support management and Records Management / Fulfillment services.

Process Improvement: Continuously identifies and implements process improvements to enhance efficiency, reduce costs, and improve the overall stakeholder and colleague experience. 

Technology and System Management: Partners with supporting IT functions for the selection, implementation, and maintenance of HR technology and systems and tools.

Compliance: Knowledge of and ensures compliance with all relevant laws, regulations, and company policies related to HR.  This would include all ERISA plans, leave of absence plans, an understanding of merger, acquisition and divestiture rules and deep understanding of Human Resources policies.

Vendor Management: Manages relationships with HR vendors and ensures they are delivering on agreed-upon all contractual obligations and service level agreements. 

Team Leadership: Leads and develops the HR shared services team, fostering a culture of high performance and continuous improvement. 

Stakeholder Engagement: Builds and maintains strong relationships with key stakeholders, including HR business partners, senior management, and colleagues. 

Financial Management: Responsible for the functional HR shared services budget, ensuring it is aligned with the organization's financial targets and goals.  Identify and implement cost-saving initiatives within the HR shared services function. 

Performance Measurement: Tracks and analyzes key performance indicators (SLAs and KPIs) to measure the effectiveness of HR shared services and identify areas for improvement. 

Reporting: Develop and maintain accurate HR reporting and metrics to track performance and identify areas for improvement. 

Customer Service: Ensure a high level of customer service (all points of service) and satisfaction for both employees and HR business partners. 

Skills and Qualifications:

Leadership and Management Skills: Strong leadership and management skills, with the ability to motivate, develop and manage a high-performing team.  Solid communication skills are essential.

Strategic Thinking: Ability to develop and implement HR strategies that align with the enterprise's goals and initiatives. 

Process Improvement: Strong understanding of process improvement methodologies and the ability to identify and implement improvements. 

Technology Proficiency: Proficiency in HR technology and systems, including Workday, Service Now, HR reporting, utilization of AI for Human Resources and other related support tools. 

Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships. 

Financial Acumen: Understanding of HR budgeting and financial management. 

Analytical Skills: Ability to analyze data and metrics to measure performance and identify trends / areas fo