Customer and Sales Operations Specialist

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure regular and effective communication with customers, sales, and cross functional teams within the company
• Provide customer account support, identify problems, and take corrective actions to achieve company goals. This includes booking orders in Oracle, adjusting ship dates provided by WD factory planners and confirming ship schedules to customers/Sales. Ensure adherence to SOX and WD revenue recognition guidelines.
• Focus and proactively strive to maintain high levels of quality, accuracy, and process consistency to customer service level metrics and identify initiatives to improve these metrics
• Manage customer demand, aligning supply and customer communication -- resolve operational issues to support customer’s schedule requirements, including logistics optimization. Ensure customer demand is visible to planning and factory teams.
• Validate customer demand inputs, meet with customers to understand requirements, drive current and planned consumption of inventory, and stay abreast of product transitions and on-going qualification status at customers.
• Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs.
• Manage operational projects to support customer requirements, e.g. ERP changes or IT implementation at customers or within WD which have impact on the fulfillment or supply chain processes
• Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans

Qualifications

REQUIRED

• Strong sales operations experience.
• Experience with operational issues associated with order management, background in managing sales order backlog, scheduling orders, solving daily customer problems.
• Experience with the order to cash process.
• Experience in Oracle ERP.

SKILLS

• Inventory management and shipping process knowledge.
• Strong experience in Excel.

Salary Range: 87,200.00-116,200.00

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment w