Manager, Technical Product Owner, ServiceNow

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America

Job Description:

Manager, Technical Product Owner — ServiceNow GS Products

At Johnson & Johnson Corporate Business Technology (CBT), we empower our employees with transformative technology to shape the future of healthcare. As strategic problem solvers and innovators, we collaborate with leaders across corporate functions, sectors, and regions to align business strategies with technology solutions that deliver impactful outcomes. Through Expert Services and end-to-end product management, we simplify, strengthen, and automate technologies to enhance user experiences.
 

As digital leaders, we shape J&J to lead in digital technology, enabling our company to change the trajectory of health for humanity.

Role summary

We are seeking a Manager, Technical Product Owner to lead the product vision, roadmap and backlog for ServiceNow Global Services products with focus on Procurement (Source-to-Pay, S2P). This hands-on technical product role bridges procurement and finance stakeholders with technical delivery teams to prioritize features that improve procurement efficiency, compliance and the user experience. You will partner with the platform and engineering teams to ensure optimal configuration of ServiceNow S2P modules, leverage out-of-the-box functionality, and apply in-platform AI to automate and enhance workflows.
 

Key responsibilities

• Product vision & roadmap

  • Define and own the S2P product vision and multi-quarter roadmap for ServiceNow procurement modules aligned to GS and enterprise procurement objectives.

  • Translate business strategy and stakeholder needs into a prioritized backlog of epics, features and user stories.

• Backlog & prioritization

  • Maintain and groom the backlog, make trade-off decisions, and prioritize delivery based on business value, risk, cost and technical feasibility.

  • Balance configuration-first approaches using out-of-the-box capabilities with minimal necessary customization.

• Platform partnership & configuration

  • Work closely with the ServiceNow platform team, architects and vendors to ensure solutions are scalable, secure and follow platform best practices.

  • Ensure optimal configuration of procurement modules (procurement case management, supplier management, contract management, sourcing, catalog, requisition-to-order flows).

• In-platform AI & automation

  • Identify and pilot opportunities to use ServiceNow-native A features and workflow automation to reduce manual work, improve decisioning and enhance the user experience.

• Stakeholder engagement & adoption

  • Collaborate with Business Product Owners, Procurement leadership, sourcing, suppliers and end users to gather requirements, validate solutions and drive adoption.

  • Conduct demos, influence business partners, capture feedback, and iterate on capabilities to maximize value and adoption.

  • Partner with ServiceNow product groups on ideas for enhancement requests.

• Delivery & quality

  • Actively participate in Agile ceremonies (planning, stand-ups, demos, retrospectives); partner with developers and QA to ensure timely, high-quality delivery.

  • Define acceptance criteria, participate in testing and validate that delivered functionality meets business needs.

• Met