Senior Manager, Internal Fraud Reporting & Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Position Summary

The Senior Manager, Internal Fraud Reporting & Insights plays a critical leadership role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise.

This role leads a small team of analysts responsible for delivering high-quality, data-driven reporting and insights that enable informed decision-making at the executive and operational levels.

This leader will oversee the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a strategic thinker and hands-on data storyteller who excels at converting complex internal fraud and control data into meaningful insights and enterprise narratives.

Key Responsibilities

• Lead the design, development, and delivery of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and leadership presentations.

• Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
• Define and maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
• Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
• Enhance automation and streamline data pipelines supporting internal fraud reporting.

• Translate data into actionable insights, identifying trends, emerging risks, and opportunities for control enhancements.
• Provide interpretive analytics and executive-ready commentary that informs strategic decision-making and governance discussions.
• Partner with Fraud Analytics and Risk Identification teams to connect detection results, control metrics, and operational outcomes into cohesive narratives.
• Deliver insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners.

• Lead, coach, and develop a small team of reporting analysts, ensuring analytical excellence, collaboration, and professional growth.
• Promote a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
• Balance strategic oversight with hands-on analytical contributions where needed to meet critical deadlines.

• Partner with the Governance team to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements.
• Support the Director in preparing materials for fraud governance committees, internal forums, and external regulatory submissions.
• Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices.
• Manage requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.

• Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
• Drive adoption of modern visualization platforms (e.g., Tableau,