Coverage Clinical Staffing Recruiter

Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we’ve taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.

Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we’ve taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.

In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.

Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.

What we're looking for:   Trusted is one of the fastest-growing Healthcare staffing businesses in the country on a mission to help more people everywhere get care. We seek to fuel our growth with the addition of a Coverage Healthcare Recruiter, known to our working and non-working clinicians as a Coverage Nurse Advocate. 

A successful Coverage Nurse Advocate works to cover Advocates while they are on PTO or other leave to ensure that all of Trusted’s nurses and clinicians have a rewarding experience with us, even when their Advocate is out of office.  The Advocates at Trusted are responsible for helping Trusted’s nurses and clinicians find their next great travel assignment and then supporting them while they work on that assignment.  

The Coverage Nurse Advocate role is highly dynamic and requires someone who is able to quickly get up to speed on their coverage’s portfolio of clinicians, gain trust with them, and work to place them on an assignment or help troubleshoot any issues that they are facing on assignment. Note: this role is not eligible for incentive compensation.   Your responsibilities:

• Conduct intake calls on behalf of the Nurse Advocate they are covering for any new job seekers that come onto Trusted’s platform and are assigned to that Nurse Advocate.  Gather relevant information on the clinician’s qualifications and preferences to be able to match them with the right job opportunity.  Set expectations for what the clinician needs to know about working with Trusted
• When job seekers apply for positions, evaluate the clinician’s qualifications and suitability for that position, and if qualified, submit them for review by the account manager
• Facilitate any interviews or offers that come in for job seekers they are covering
• Conduct proactive outbound outreach to onboarding clinicians and travelers on assignment to identify any issues needing triage
• Triage and, when necessary, directly solve issues that occur for travelers on assignment 
• Maintain a high level of proficiency in the systems, processes and tools that we use at Trusted to engage with job seekers, identify relevant opportunities, pitch and submit job seekers to new opportunities and manage the end-to-end job search workflows
• Take detailed notes while covering to ensure a smooth handoff when the Advocate returns from PTO/ leave 
• Provide feedback to the Advocate’s manager on any learnings from the PTO period 
• Contribute to the team culture in a positive way and regularly surface feedback in a productive manner that has an impact on the growth and success of the organization

Who you are:

• Flexibility and adaptability: You are able to seamlessly navigate a changing environment.  You maintain a positive attitude in a dynamic environment that requires quick thinking.   
• Relationship Development: You have a passion for connecting with others. You bring genuine interest and desire to be of service to new and existing relationships. You follow through on your commitments to others. You leverage credibility and