Sales Coordinator Assistant

Winpak is seeking a Sales Coordinator Assistant to join our Customer Service Department. In this role, you will support our Sales Coordinators and Customer Service team to ensure orders are processed accurately, customer inquiries are resolved efficiently, and sales activities are executed smoothly. This position is an excellent platform to grow into a Sales Coordinator role as opportunities arise. If you are detail-oriented, customer-focused, and eager to develop in a supportive team environment, we encourage you to apply.

Key Responsibilities

• Audit customer orders for accuracy between purchase orders, order entries, and item specifications; review discrepancies with the sales Coordinator.
• Enter customer orders within 24 hours and log complete orders in shipping records as required.
• Maintain and file completed order documentation in digital filing systems (Rubex/e-file).
• Prepare and update customer open order reports and communicate order status to internal teams.
• Support complaint reporting, ARG processing, and shipping log entries as required.
• Respond to customer and sales team inquiries promptly, including same day return of phone calls and emails.
• Collaborate with Sales staff to address customer credit issues and inform them of any orders on credit hold.
• Maintain accurate on-hand stock records and prepare reports for Sales staff and/or customers.
• Perform additional responsibilities as assigned by the Customer Service Manager.

Required Qualifications

• High School Diploma or equivalent.
• General office experience.
• Proficiency with basic computer applications and data entry.
• Strong organizational and time management skills with attention to detail.
• Effective verbal and written communication skills.
• Customer-focused mindset with problem-solving and decision-making abilities.
• The ability to occasionally lift up to 30 pounds and perform light physical activity such as bending or reaching.

Preferred Qualifications

• Experience in customer service, order management, or sales support role.
• Familiarity with digital filing systems and order entry software.
• Demonstrated ability to work in a team-oriented environment.

Additional Details

• Work Environment: Office setting with light noise.
• Schedule: Full-time, onsite.
• Travel: None required.

Why Winpak?  

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following: 

• Medical, dental, vision & prescription coverage 

• Travel coverage  

• Disability coverage 

• Voluntary life insurance  

• Life and accidental death & dismemberment insurance 

• Tuition assistance program  

• Retirement savings plans 

• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services. 

 

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.  

  

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated. 

  

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met. 

 

 

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