Medical Assistant Lead/FT 40 hours/Ortho & Spine Center

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Essential Job Duties

Performs Administrative Support Duties:

Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system

Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment

Assists Office Manager with projects and requests

Compliant with company/financial policy and procedure

Maintains reception area and work space in a neat, clean order

Effectively Manages Patient Appointments and Registration and Patient Care

Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival

Answers all incoming calls within three rings

Accurately reviews and updates patient information, including insurance verification,  in system

Completes insurance card and photo ID scanning upon registration

Obtains all pre-certifications for visits, tests and procedures as required

Responsible for completing call-backs to patient as directed

Follows post-visit protocol and schedules patients as directed

Processes Patient Payments Daily

Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate

Posts and close the batch for the day

Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day

Ensures Specialist Authorization and Certifications Are Completed For All Visits

Responsible for obtaining all authorizations for the specialist within 24 hours of the visit

Accurately documents all authorization data in system

Identifies “carved out” insurance benefits on a case by case basis and documents accordingly

Effectively provides patient information to insurance  companies to secure medical necessity for treatment plan documented by the provider

Is competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager

Collects Patient Data and Materials When Working in Clinical Capacity

Obtains health history and base line patient data from patients

Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test

Collects urine and blood samples in accordance with established protocols

Uses discretion in disseminating patient information to outside sources

Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure

Reviews patient record for completeness  prior to visit

Provides entries to patient records as necessary in preparation for provider review

Monitors the return of lab/test results.  Assures all results requested are complete and available for provider review

Assists With Patient Care and Maintains Clinical Areas

Delivers on-site care for patients under Medical Provider direction

Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.

Assures callbacks to patients under medical direction are in accordance with protocol

Responsible for  restocking exam rooms as necessary with instruments and medical supplies

Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary

Monitors and arranges for proper disposal of lab and medical waste/supplies

Performs quality controls and maintains records for lab equipment/refrigerators