Student - Fulfillment & Operations Coordinator

Location:  Butler University, Lacy School of Business Student Fulfillment Center

Reports To:  Nick Smarrelli, Director of Butler Entrepreneurship 

Position Type:  On-campus position | 20 hours per week | Fall and Spring Semesters

Pay Rate: $14 per hour

The Student Fulfillment & Operations Coordinator supports the planning and execution of the Butler University Fulfillment Center operations for the Real Business Experience (RBE) program and potentially EI300 companies. This role involves supporting a functional warehousing and shipping operation that services 20–30 student-run e-commerce businesses each semester. Responsibilities include logistics planning and coordination, process improvement, inventory tracking, and customer service support for both shipping and on-campus pickup.

Key Responsibilities

Phase I: Preparation (Weeks 1–5)

• Conduct inventory of existing resources and identify equipment and process gaps.
• Assist in the procurement of necessary materials and supplies.
• Help develop and maintain a shared vendor database for all RBE teams.
• Coordinate orientation and training sessions for RBE student teams on inventory management and order fulfillment processes.
• Develop and implement a sustainability process for recycling shipping materials across campus.

Phase II: Operations (Weeks 6–13)

• Oversee daily fulfillment center operations, including order intake, packing, labeling, and shipping.
• Coordinate shared combo orders between multiple student teams and ensure timely shipping.
• Monitor order accuracy and quality (conducting QC checks approximately every 10 orders).
• Manage customer pickup systems within the Launch Hope Garage space.
• Ensure accurate data entry for shipping dimensions and labels within USPS-integrated systems.
• Communicate regularly with student teams regarding procedures, schedules, and space usage.

Phase III: Closing & Next Steps (Weeks 14–15)

• Collect and analyze operational data for final reporting and presentation.
• Document standard operating procedures (SOPs) and identify best practices for future program iterations.
• Support the transition and training of future fulfillment center student employees.

Qualifications

Required:

• Strong organizational and communication skills.
• Experience and/or coursework in operations, supply chain, logistics, or warehouse management.
• Completion of EI201 and at least one supply chain course (MS350 or SC350).
• Ability to manage multiple priorities in a fast-paced, student-driven environment.
• Adaptable and self-directed in unstructured settings.

Preferred:

• Major in Supply Chain Management.
• Familiarity with e-commerce platforms (WooCommerce, Square, etc.).
• Experience with inventory or order fulfillment systems.
• Experience collaborating with student teams.
• Familiarity with QuickBooks.

Skills and Attributes

• Highly detail-oriented and proactive.
• Comfortable working independently while maintaining strong communication with faculty project leads from E&I and SC departments.
• Tech-savvy with a basic understanding of shipping systems and online order processing.
• Enthusiastic about student entrepreneurship and experiential learning.
• Able to navigate ambiguity and take initiative to solve problems.
• Demonstrates accountability, ownership, and a bias toward action.