50+ Center Building Attendant-(Contingent Administrative Support)-Community Resources and Services

Posting number: 26-00207

Department: Community Resources and Services

Division: Citizen Services - Center

Job classification: Contingent Administrative Support-Community Resources and Services/Building Attendant

Posting type: Open

Categories: Community Services

Summary

This position performs technical level human services work ensuring the safe and efficient operation of the 50+ Centers and may be requested to provide support to the Loan Closet, Multi-Service Center, the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center, processing registrations, program set ups, and customer service duties when full-time staff may not be present.

Basic computer and customer service skills are required.   

Examples of duties

Duties include but are not limited to the following:

• Proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting. 
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Assists customers with online program registration.
• Coordinates set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

Qualifications

High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

• Ability to work well with a diverse senior population and good interpersonal skills.   

• This position would be knowledgeable of assistive technology including durable medical equipment. Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services need