Senior Partnership Manager (Payments Industry)

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Troy, MI,  Franklin, TN,  Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

Plans and oversees enterprise-level support and service activities for company products and services for a designated partner or group of partners. Develops partner relationship and deep understanding of partner business, using Pathward and industry knowledge to collaborate and drive growth and retention efforts. This individual must create an environment where 100% responsibility and accountability is taken by every member of the Partner-specific teams on behalf of assigned Partners. This includes P&L responsibilities, strategy development, managing the Partner relationships, working collaboratively with product management, operations, IT, legal, compliance, risk, finance and other relevant cross-functional partners, holding them accountable for their support of market growth, quality assurance and overall success of the Partner relationships.

What You Will Do:

• Develops the individual Partner relationships and ensures goals, strategies and objectives are in place to support the execution of all Partner and Pathward plans.
• Creates Partner-specific strategic account plans which align with overall revenue/gross margin and Pathward corporate strategy goals.
• Champions partner’s business development initiatives within Pathward.
• Identifies and drives new product opportunities within Pathward, with and for Partner.
• Monitors and assesses trends, problem areas, understands Partner’s unique needs, providing them with feedback on Pathward's performance and theirs, keeping them current in all facets of Pathward’s business and keeping lines of communication with Partners open at all times.
• Has a deep understanding of Pathward strategy, policies, products, systems and processes and works within these to further growth and development of Partner business with Pathward. Appropriately challenges these standards when necessary to further the growth and development of Partner business.
• Has a deep understanding of all Partner’s business, key decision makers and influencers, trends in the industry, as well as their competition. Consults regularly with Partner on these topics.
• Holds regular face-to-face meetings with senior level executives to continue to build relationship, strategize about objectives and ensure alignment between Partner and Pathward.
• On call 24 hours a day, seven days a week, and responds appropriately to ensure Pathward support groups respond and react accordingly.
• Aligns partner needs with internal solutions. Appropriately challenges status quo to ensure Pathward continues to develop solutions to ensure retention and enable growth of Partner business with Pathward.
• Has an intimate knowledge of Partner agreements, programs, pricing strategies, marketing approaches and providing accurate and timely reporting of information.
• Engages Pathward senior management across the organization as appropriate to assist with reaching partner objectives and account plans.
• Other duties as assigned.

What You Will Need:

• Developing professional expertise, applies company polies and procedures to resolve a variety of issues. Continues to build knowledge of the organization, processes, customers, and experience in own discipline.
• Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Receives moderate level of instruction and guidance for routine work. May receive more detailed instructions on new projects or assignments.
• Typically, 3+ years with bachelor's or equivalent.
• Bachelor's degree or equivalent education and work experience.