Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don't take our word for it. We are proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S. Ready to make your mark? Join a team that's driving real change in the automotive industry.

The Creative Operations Specialist II supports the optimization and coordination of design processes, workflows, and collaboration across the creative marketing organization. This role helps maintain efficient operations that enable designers to produce high-quality work while meeting business needs and timelines.

This is an intermediate-level position that applies practical experience and conceptual knowledge to solve increasingly complex problems using established procedures and guidelines. The Specialist II works independently with moderate supervision, contributes to projects of medium complexity, and continues building knowledge of the organization, tools, and stakeholders. They may provide guidance to less-experienced team members and support design leadership in operational improvements.

Responsibilities

Process Support & Improvement

• Assist in maintaining and refining design processes, workflows, and best practices to support consistency and quality
• Identify improvement opportunities and recommend solutions using standard frameworks and tools
• Help document processes and maintain operational resources

Workflow Management (Wrike)

• Support end-to-end workflow coordination from intake to delivery
• Monitor timelines, task progress, and resource allocation
• Ensure work is routed correctly and follows established processes

Collaboration & Communication

• Collaborate with designers, copywriters, compliance, and cross-functional partners to ensure alignment
• Communicate project updates, timelines, and requirements clearly
• Help resolve workflow questions and escalate risks when needed

Metrics & Reporting

• Track basic performance metrics and assist in compiling reports
• Participate in retrospectives and help identify patterns or improvement areas
• Share insights with leadership to inform decisions

Training & Knowledge Sharing

• Support onboarding and process training for team members
• Maintain documentation and knowledge-sharing resources
• Reinforce established best practices and brand compliance standards

Quality Support

• Assist with quality checks using pre-flight checklists and established standards
• Flag issues and partner with leads to resolve them
  Participate in design critiques to support continuous learning

Continuous Improvement

• Contribute ideas to improve workflows and efficiency
• Support implementation of new tools or process updates
  Embrace agile ways of working and iterative improvements
   

Requirements & Qualifications

• Experience working on brand, product, or creative teams with exposure to how creative processes and operations intersect
• Working understanding of creative development and production processes
• Experience supporting creative or marketing operations projects from intake through delivery
• Interest in contributing to a positive and collaborative creative culture