Sr. Tech Support Engineer

Company Overview

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

 

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Job Description

Location: Stone Mountain, GA (Hybrid-Monday through Thursday in the office with the option to work at home on Friday)

 

Days: Monday- Friday

 

Hours: Hours after training will be 8:00 am - 5:00 pm PT (Training will be 8:00 am – 5:00 pm ET)

 

As the Sr. Technical Support Engineer, you will guide technical service teams in pre- and post-sales commercial and industrial refrigeration technical support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

 

WHAT YOU’LL BE DOING

• Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
• Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
• Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
• Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
• Ability to manage multiple tasks concurrently.

Qualifications

WHAT WE ARE LOOKING FOR

To be successful in this role, you will need to have the following:

 

• Bachelor's degree is preferred or an equivalent combination of education and experience.
• Requires at least 5 years related experience.
• Excellent customer service skills, strong math and mechanical knowledge.
• Has expert knowledge of calculations required for correctly applying equipment and equipment integration.
• May require knowledge of custom control programming.
• Must have strong written and verbal communication skills.

 

The compensation range is approximately $93,000 to $121,500, depending on the candidate’s qualifications, experience, and education.

 

 

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is a hybrid role working Monday through Thursday in the office with the option to work at home on Friday.

    

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

 

Our Culture

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As