Reverse Logistics Specialist

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for a manager to help lead our North American Returns and Fulfillment team. This opportunity requires someone who holds the customer experience as paramount and thinks across groups to enable an operation that runs like clockwork. 

Our customers range from small businesses to Fortune 500 companies. It is a high growth business that demands operational enhancements in process, applications, and business systems automation. Candidates must be demonstrated leaders as this is a large team spread over 2 locations. 

This is an onsite position open to candidates based in Louisville, Kentucky.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will: 

• Interface with Reliability and Operations teams to understand program priorities and timelines
• Coordinate and manage the repair and refurbishment process for returned items at our US-based 3PL locations
• Evaluate the condition of returned goods and determine appropriate disposition
• Provide support to day to day Returns and Fulfillment operations
  • Provide regular direction on priorities and team activities
  • Main point of contact for day to day escalations
  • Help ensure flawless execution during end-of-quarter periods
• Assist with inventory and quality engineering related projects for our hardware, cables, and accessories
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Ability to work onsite 90-100% in Louisville, Kentucky
• Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products 
• 2+ years experience as an operations manager, or relevant experience in operations field required
• B.A./B.S. required, preferably in a business or operations discipline
• Familiarity with reverse logistics, refurbishment, and material review board processes
• Strong spoken and written language skills for working with multiple teams and publishing documentation
• Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, j