Outbound Sales Specialist

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Marketing and Outbound Sales Specialist will work directly under the Inside Sales Supervisor in a call center environment to push lead conversion efforts of digital channels and other outreach initiatives. This professional is an effective communicator that understands the sales process and is passionate about helping people. The Marketing and Outbound Sales Specialist is expected to take personal and complete responsibility for every interaction with a customer by providing outstanding service to foster relationships, build customer loyalty, and satisfy lead conversion objectives. This is a full-time permanent position for Inside Sales, Senior Products. This is a remote position.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

Schedule

• Adheres to daily schedule
• Checks all systems daily
• Able to organize and access proper reference materials and resources
• Aware and responsive to telephone queues
• Accurately documents all customer inquiries and outbound calls

Communication (Written and Verbal):

• Strong telephone etiquette skills
• Clear and logical spoken and written thoughts
• Effectively communicates to customers about Tufts Health Plan policies, procedures, and benefits
• Written communication is clear, accurate and complete
• Strong active listening skills

Teamwork:

• Demonstrates willingness to be part of a team and contributes to team atmosphere
• Participates in initiatives and responds to requests for help to ensure department success
• Interacts with other staff in a professional and respectful manner
• Works cohesively with others to reach a common goal
• Projects a positive company image

Technical

• Make outbound calls to digital leads, and other internal campaigns.
• Qualify prospects and direct them to resources or transfer to licensed agents.
• Properly manage pipeline of leads by consistently making outreach attempts (Calls, emails).
• Providing requested material and assisting prospects through the sales cycle.
• Properly use the sales center tools: CRM (for data entry and lead management), soft phone, TTY software, etc.
• Able to multi-task using multiple systems simultaneously
• Meet or exceed lead generation goals.

Qualifications – what you need to perform the job

Certification and Licensure

Education, Certification and Licensure

• Required (minimum): High School Diploma or equivalent.
• Preferred: Bachelor’s Degree or equivalent work experience.

Experience

• Required (minimum): 1-3 years customer service and/or call center experience.
• Preferred: 1-3 years sales experience or an understanding of the sales process

Skill Requirements

• Requires excellent verbal and written communication skills.
• Requires the ability to work in a complex environment.
• Must be able to exercise excellent judgment and be effective working autonomously.
• Must be able to work cooperatively as part of a team.
• Requires strong interpersonal skills and an ability to provide excellent customer service to promote a positive company image.
• Must be able to effectively communicate with internal and external customers in verbal and written format.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be