Visual Merchandiser, Sr. (FT Hourly)

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!
 

Are you organized and meticulous with an eye for detail? Do you love the theme park lifestyle and take pride in keeping it functioning and profitable? Then we have a job for you! We're looking for an experienced Visual Merchandiser to help us in our warehouse and merchandise departments! Step on up, we'd love to chat with you!

What you get to do:

• Responsible for maintaining accurate inventory in all Merchandise locations

• Work with the Merchandise Admin and location teams to execute accurate in-park and warehouse cycle counts

• Monitor product quantities for all locations to ensure no out-of-stock issues

• Run weekly reporting on sales information, and alert Managers and Park Support of any active products with low remaining WOS

• Work with Park Support team to order drinks, ice cream, photo paper, and any other locally sourced items that the park previously ordered

• Work with Managers and Park Support team to track new product arrivals and re-orders to ensure timely product release or replenishment

• Work with Park Support to ensure all product pricing is correct, and with the local Warehouse team for any re-pricing needs

• Responsible for running the Merchandise Department’s Annual Physical Inventory both in-park and at the Warehouse location

• Responsible for all pre-inventory prep work and post-inventory reconciliation

• Assist other departments with product needs such as items for giveaways, incentives, guest recovery, etc.

• Responsible for all End of Month reporting, and yearly IM&R

• Assist the Admin team with Mail Order guests and transactions

• Assist in all Pin Trading preparations and refreshes (pin lanyards, trading boards, Pin Event prep)

• Monitor all Name Programs (Mugs, Bracelets, Street Signs, Leather Treaty) and work with Park Support to place appropriate and timely re-orders

• Assist the Merchandise Leadership team in all department supervisory capacities including department duty manager responsibilities

• Oversee the performance of all department team members and leadership while on duty

• Manage daily department labor to accommodate changing business needs, daily break rotations and daily staffing assignments

• Resolve all Guest Service matters for the department in a professional and timely manner

• Provide exemplary service and ensure Merchandise Standards are met consistently

• Responsible for the training and counseling of team members, assistant supervisors and supervisors while ensuring and complying with all SEA grooming guidelines and employment standards

• Ensure compliance of Labor Laws with regards to breaks and hours worked per day

• Establish and maintain a positive atmosphere which ensures the highest level of team member engagement, while supporting and demonstrating exemplary guest service

• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations

• Support and demonstrate the SEAS

What it takes to succeed:

• At least three years of theme park merchandise leadership experience with no significant performance deficiencies within that period.

• High School Diploma Required

• Availability that meets the business needs of the position; including ability to work a flexible schedule, to include nights, weekends, and holidays

• Ability to multi-task in a fast-paced work environment; must be able to work independently

• Possession of a high level of problem-solving, analytical, verbal and written communication skills

• Possession of a knowledge of computer programs and databases including Excel, PowerPoint and Outlook required; Knowledge of MMS preferred

• Ability to push/pull/lift/carry 50 lbs or more on an occasional basis; frequent extensive walking, standing, occasional climbing; work environment varies from indoors in air-conditioned