Senior Manager, Technology Implementation

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role
 
The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization. This role will initially focus on leading a company-wide implementation of Adobe Workfront, while other focuses will include aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross-functional collaboration. This role will be responsible for promoting standardized documentation, prioritizing and assigning Technology Implementation requests, coordinating maintenance of the Technology knowledge-based solution and documentation procedures, maintaining vendor relationships with enterprise tool providers, and collaborating with stakeholders to produce required Technology documentation and communications. This role will also be responsible for collecting the Technology Implementation teams’ updates and presenting key project highlights to the Technology department and BetMGM Executive team.

Responsibilities

• Lead the Workfront Implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and project stakeholders

• Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, etc.

• Develop a Workfront support structure to address business stakeholder inquiries and requests

• Serve as the first point of escalation for initiative roadblocks and/or risks

• Manage a Technology Implementation team by prioritizing and assigning Tech initiatives and tasks, and providing support and guidance throughout initiatives

• Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are adhered to

• Optimize tool rollouts by developing and/or coordinating rollout communications and training material to relevant stakeholders

• Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure tool configuration and documentation is continually aligned with business strategy

• Align with the Director of Technology Strategy and Transformation to understand the strategic needs of the business and Technology department and incorporate them into the Technology Implementation priorities

• Serve as the acting department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members, when needed

• Provide direct line management by setting performance objectives and providing guidance and coaching to ensure set objectives are met

• Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances

Qualifications 

• Experience working on a Workfront implementation initiative is required

• 5+ years of experience managing a team in a fast-paced environment

• Ability to inspire via superior communication & interpersonal skills are required, experience communicating and interacting with executive teams is preferred

• Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and developing and maintaining a comprehensive project schedule

• Proven leadership experience, especially in building, leading, and motivating teams

• Expertise and demonstrated success in resource optimizati