Customer Service Specialist

Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. We are hiring a Customer Service Specialist for our international, social, sales-driven, and dynamic Customer Service team. If you have a keen interest in fashion and have a fresh perspective on customer service, we’d love to hear from you! <h5><strong>What you will do</strong><strong>:</strong></h5> <ul> <li>Connecting with our international customers through multiple channels, including WhatsApp, chat, email, and phone.</li> <li>Proactively provide size, fit, and style advice to ensure optimal customer experience and satisfaction.</li> <li>Handle sales orders, deliveries, and returns, making sure customers receive all relevant information and attention.</li> <li>Act as a brand ambassador, representing Suitsupply to our global customers.</li> </ul> <h5><strong>Who you are:</strong></h5> <ul> <li>Sales and/or customer experience in retail fashion or the hospitality industry.</li> <li>A strong sense of fashion, service-oriented mindset, and a can-do mentality.</li> <li>Flexibility to work on weekends (at least one weekend day a week).</li> <li>Full professional proficiency in English; additional languages are a plus; preferred Dutch or French speakers</li> <li><span>This is an on-site role, requiring the ability to work in the Amsterdam office; 5 days a week</span></li> </ul> <h5><strong>What you will</strong><strong> get:</strong></h5> <ul> <li>Autonomy, we encourage you to take ownership and get things done without unnecessary sign-offs.</li> <li>Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring.</li> <li>Growth, we value your potential and will support your development and learning journey.</li> <li>Teamwork, you’ll work with a great team that values a good laugh and supports each other where needed.</li> <li>40% discount on all Suitsupply products</li> </ul> <p> </p>