Outpatient Program Manager - San Juan and Island County

Location: 520 Spring Street Friday Harbor, WA 98250
FLSA Status: Exempt
Supervisory Responsibilities: Yes
Reports to: Director of North Outpatient
Union: No

About the Role

The Program Manager directs the ongoing operations of outpatient behavioral health services within San Juan and Island Counties. This leadership role provides clinical and administrative supervision to staff, ensures efficient program operations, and supports high-quality, accessible, and compliant care.

The Program Manager collaborates across disciplines and departments to ensure continuity of care, operational effectiveness, and achievement of program goals, and serves as a key leader supporting staff development and program performance.

Key Responsibilities

Leadership & Program Operations

• Oversee day-to-day program operations to ensure efficient service delivery and access to care.
• Provide clinical and administrative supervision, including hiring, onboarding, training, coaching, and performance evaluation.
• Develop and maintain staffing plans to meet service demand and productivity expectations.
• Ensure services are delivered in accordance with agency policies, regulatory requirements, and payer expectations.
• Develop and implement staff training plans and conduct annual evaluations.
• Maintain compliance with all building, health, fire, and safety standards.
• Oversee business operations including billing, data management, and compliance requirements.
• Participate in budget development and monitor budget, policies, and productivity standards.
• Ensure clinical documentation meets agency and regulatory guidelines.
• Support quality improvement initiatives based on client satisfaction, outcomes, and performance indicators.
• Foster a positive, solution-focused team environment aligned with Compass Health values.

Clinical & Community Leadership 

• Provide outpatient crisis intervention, consultation, and operational support to staff and other programs as needed.
• Coordinate services with health plans, hospitals, courts, law enforcement, community organizations, and other partners.
• Represent Compass Health in community meetings, committees, and external partnerships.
• Serve as backup to the Director for meetings, presentations, and leadership responsibilities.
• Develop and share expertise in Evidence-Based Practices and behavioral health services with staff.

Program Expectations

• Participate in regularly scheduled supervision and team meetings.
• Maintain compliance with required trainings, certifications, and licensing standards.
• Adhere to ethical and professional standards consistent with agency policy and state regulations.
• Ensure protection of client protected health information in accordance with HIPAA and agency policies.
• Demonstrate commitment to diversity, equity, inclusion, and multicultural competency.
• Demonstrate alignment with Compass Health’s Strategic Intention, Core Values, and Core Competencies.

What You Bring

Education & Experience 

• MA, MS, or MSW degree in a Behavioral Science related field.
• Qualifies as a Mental Health Professional (MHP) as defined by Washington Administrative Code (WAC).
• Current Washington State licensure (or equivalent) preferred.
• Dually credentialed as a Substance Use Disorder Professional preferred.
• Minimum of four (4) years of direct clinical service experience in a behavioral health setting.
• Experience providing treatment planning, therapy, case management, and crisis intervention.
• Previous supervisory or management experience preferred.
• Knowledge of or ability to learn Evidence-Based Practices.
• Washington State Approved Supervisor Training required prior to providing clinical supervision.
• Must obtain Agency Affiliated Counselor status if not already licensed.
• Valid Washington State Driver’s License and current insurance required.

Knowledge, Skills & Abilities

• Strong leadership, administrative, and clinical supervision skills.
• Ability to plan, organize, direct, and manage program operations.
• Ability to work effectively with individuals experiencing complex needs and multi-system involvement.
• Strong conflict resolution and problem-solving skills.
• Excellent organizational and communication skills.
• Proficiency with electronic medical record systems and general computer use.
• Ability to pass required backgrou