ERP/NetSuite Manager

About the Role

We are a fast-growing network switch hardware company looking for a hands-on NetSuite Manager to own our ERP environment and drive operational excellence across finance, supply chain, and manufacturing. You will own and manage all things related to our ERP system , partner closely with engineering, operations, and finance, and ensure NetSuite is configured and optimized to support the unique demands of a hardware business — from BOM management and procurement to revenue recognition and multi-entity consolidation.

Key Responsibilities

ERP Ownership & Administration

• Own the day-to-day administration, configuration, and performance of the NetSuite environment across finance, supply chain and manufacturing modules
• Manage Netsuite roadmap, develop implementation plans & priorities
• Lead NetSuite upgrades, sandbox refreshes, release testing, and change management processes
• Maintain data integrity, user roles and permissions, and system documentation
• Help develop and define business process flows and maintain alignment with Netsuite with quarterly/adhoc reviews and change management.
• Maintain and govern the NetSuite item master — own the full lifecycle of all SKUs, components, subassemblies, and finished goods records, ensuring accurate item types, costing methods, units of measure, tax codes, GL account mappings, and procurement attributes; establish and enforce item creation and change request workflows to maintain data integrity across engineering, finance, and operations.

Supply Chain & Manufacturing Operations

• Support and optimize MRP, work order management, BOM structures, and assembly workflows within NetSuite for network switch hardware production
• Partner with supply chain and planning teams to ensure accurate inventory costing, lot tracking, and serialized inventory management for hardware components and finished goods
• Collaborate with contract manufacturers and procurement on purchase order workflows, vendor management, and consigned inventory programs in NetSuite
• Oversee inbound and outbound logistics operations in NetSuite including shipment tracking, landed cost capture, freight vendor management, and integration with 3PL and freight forwarder systems
• Support RMA and reverse logistics workflows in NetSuite, ensuring accurate handling of customer returns, warranty replacements, and refurbished hardware inventory
• Design, implement, and maintain API-based integrations to ingest real-time data feeds from contract manufacturers, warehouse management systems (WMS), and suppliers — including ASN and shipment confirmations, inventory on-hand updates, production completion signals, and supplier acknowledgment statuses — ensuring NetSuite remains the authoritative system of record

Finance, Reporting & Compliance

• Manage Multi-book accounting and multi-entity consolidation to support global operations and intercompany transactions
• Oversee Advanced Revenue Management (ARM) configuration to support hardware product, SaaS, and maintenance contract revenue streams in compliance with ASC 606
• Build and maintain dashboards, saved searches, and reports for leadership visibility into key hardware business metrics including margins, turns, and on-time delivery
• Own the Procure-to-Pay (P2P) process in NetSuite — from purchase requisitions and vendor onboarding through PO approval workflows, three-way match, and AP payment processing
• Configure and enforce three-way matching in NetSuite — reconciling purchase orders, item receipts, and vendor bills to ensure invoice accuracy, prevent overpayment, and maintain a clean audit trail across all hardware component and contract manufacturer purchases
• Manage the Order-to-Cash (O2C) cycle including sales order configuration, fulfillment workflows, invoicing, and AR collections.
• Support the Quote-to-Cash (Q2C) process by maintaining NetSuite CPQ or pricing configurations, ensuring quote-to-order accuracy, and managing approval chains etc.
• Oversee AP and AR aging, cash application, vendor payment terms, and customer credit management; drive process improvements to reduce DSO and optimize DPO
• Support period-end close activities including account reconciliations, accruals, and intercompany eliminations; ensure NetSuite workflows align with close calendar requirements

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