Senior Manager, Commissions

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is seeking an experienced and detail-oriented Senior Manager, Commissions Accounting & Administration to join our growing Accounting organization. Reporting into the Controller, this role will own the end-to-end process for calculating, validating, and accounting for sales commissions. The ideal candidate has hands-on experience implementing and managing commission systems (preferably CaptivateIQ) and thrives in a dynamic SaaS environment where sales structures and compensation plans are evolving. This position requires strong analytical skills, accounting acumen, and the ability to collaborate cross-functionally with Sales, Customer Success, FP&A, and Revenue Operations.

Responsibilities

• Own the end-to-end monthly commission calculation process within CaptivateIQ, including validation and timely payroll submission for commission payouts ensuring accuracy and completeness by deal and by person.
• Review and validate deal data from Salesforce and signed contracts, reconciling discrepancies and coordinating with GTM and FP&A teams for ACV inputs.
• Partner with Accounting to prepare monthly commission accruals, forecast, capitalization (ASC 340-40), and related journal entries.
• Provide detailed reporting and insights on commissions by person, team, and deal.
• Serve as the primary point of contact for the GTM organization, addressing commission-related inquiries and ensuring clear communication of payout details.
• Investigate and proactively identify missing or anomalous deals, providing recommendations or corrections as needed.
• Assist with the implementation, optimization, and documentation of commission system processes, including CaptivateIQ enhancements and integrations.
• Provide input on compensation plan design and scalability, drawing from prior experience in similar SaaS environments.
• Support Accounting leadership with audit requests, controls documentation, and process improvements.

Ideal Qualifications

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

• 5–8 years of experience in Accounting, Revenue Operations, or Commissions Administration, preferably in a SaaS or high-growth technology environment.
• Proficiency in Excel and Salesforce data investigation. 
• Experience with Commissions processing software (e.g. CaptivateIQ, Everstage, etc.) preferred
• Strong understanding of ASC 606 and ASC 340-40 as they relate to commission accounting and capitalization. 
• Excellent interpersonal, written, and verbal communication skills; ability to provide customer service to GTM team members.
• Ability to multi-task and work independently with minimal direction from management in a dynamic, fast-paced environment   
• Bachelor's degree in Accounting, Finance, Economics or a related field

Ideal candidate will thrive in the following culture:

• Must have an obsession for constant improvement
• Ability to thrive when there are changing priorities and shifting of gears
• Strong oral, written, and presentation-driven communication skills
• Collaborative mentality – must have experience working in a fast-paced team environment
• Willingness to roll up sleeves and work across departments and the company
• Ability to communicate effectively with all levels within an organization
• Understands the importance of professionalism and confidentiality
• Must be a team player with a strong, self-managing work ethic

Note that candidates must be located in either Mclean, VA, New York City or Mountain View (5 days in office) and travel up to 10% of