Senior Service Designer - Advanced Research Programs

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we’re creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp™, Homeward’s mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo’s products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join Homeward’s Advanced Research Programs team as a Senior Service Designer, driving the creation of human-centered, end-to-end experiences that transform how healthcare is delivered in rural communities. In this role, you will lead the design of innovative service models, deeply informed by the needs of rural populations and shaped through close collaboration with cross-functional teams. From government grant-funded research to pioneering care delivery approaches, you will craft and prototype solutions that are not only visionary but also grounded in the realities of rural healthcare. Your work will help define how Homeward meets the needs of communities historically left behind—ensuring that care is not only accessible but meaningfully designed.

What You’ll Do:

• Lead the design and implementation of innovative healthcare service models for adults in rural America, ensuring a seamless end-to-end experience enabled through technology and human touch points.
• Work closely with leadership to develop and execute a service design strategy that continuously improves the member experience.
• Lead ideation and concept development to simplify and improve the care experience, ensuring solutions are designed for adoption and operational feasibility.
• Design and communicate proposed concepts through service blueprints, journey maps, and prototypes—not just as artifacts, but as living documents that drive real change.
• Plan and facilitate design sprints and workshops that move ideas from concept to execution.
• Translate insights into action. Implement service improvements, collaborating with operations, clinical teams, and engineering to ensure real-world execution.
• Own the service rollout process. Partner with cross-functional teams to pilot and scale solutions, identifying key success metrics and iterating based on feedback.
• Advocate for human-centered design practices that lead to measurable improvements in member satisfaction and health outcomes.

What You Bring:

• A portfolio that demonstrates 5+ years of hands-on service and strategic design experience, defining and shipping products and services that consumers use. We’re especially interested in demonstrated experience designing products and services that combine human and software touch points to change or support user behavior over time.
• A track record of moving beyond research and journey mapping to deliver and launch solutions that drive measurable impact.
• Experience leading service design at both the strategic and execution levels. Your work highlights your ability to translate service blueprints into implemented workflows.
• Strong cros