Job Description Summary

The Field Service Engineer 1 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration,
installations, and limited cross-functional support for Sales and Implementation teams

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job Title: Field Service Engineer 1
The BD family is seeking responsible and committed people to join our team of professional Field Service  Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing  segment. The BD Pyxis brand combines shown technology with actionable intelligence to prevent  medication errors, help free up clinician time to focus on patient care, increase the predictability of  medication availability and reduce inefficiencies in the medication use process. At almost every point in  the medication use process, safety and efficiency can be increased with the comprehensive capabilities  of the Pyxis medication management system. Learn more at: 
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medicationand-supply-management-technologies

The Field Service Engineer is a remote field-based position with daily travel to our customer locations  within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is  based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required.

Accountabilities:

• They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements

• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, increase issues to the team lead and manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region

• Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a sufficient use of competency and a superior ability to solve hardware and software problems

• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

• Continue training and self-development to learn the products and applications of the company for success in the role, advance skills, and attend management approved seminars and training sessions to advance to the next level in 3-5 years

• Possess and maintain a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
   

Qualifications:

• High School Diploma and 3-5 years of a combination of Hardware/Software/IT experience

• 24x7 on-call experience in a customer-facing/field service environment, required

• Computer electronics, Windows OS, network experience, required

• Medical device or electromechanical device service/repair experience, required

• Customer Support Certification, required

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

• Must be able to work within defined processes and methodologies with minimal degree of supervision

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Physica