Operations Manager, Maintenance

Shift: Monday–Friday Days *+Weekends-As Needed +Emergencies-As needed

Benefits Information:
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management. 

Position Summary:
The Operations Process Manager will lead our team responsible for supporting facilities maintenance operations. This role will oversee a team of office staff including procurement personnel, planners, subcontractor coordinators, call center representatives, records managers, and safety officers. The Operations Process Manager will ensure efficient processes, compliance with safety regulations, and effective coordination among team members.

Key Responsibilities:

1. Team Leadership: Manage and lead a team of office staff supporting facilities maintenance operations, including procurement personnel, planners, subcontractor coordinators, call center representatives, records managers, and safety officers.

2. Process Improvement: Lead efforts to analyze current operational processes within the office team, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness.

3. Quality Control and Compliance: Ensure that all office processes and activities comply with relevant laws, regulations, and company policies. Implement quality control measures to maintain high standards of service delivery.

4. Strategic Planning: Collaborate with senior management to develop strategic plans and objectives for the office team. Align departmental goals with organizational objectives and drive initiatives accordingly.

5. Performance Management: Set performance objectives for team members, monitor performance against goals, and provide regular feedback and coaching. Foster a culture of accountability, continuous improvement, and professional development.

6. Vendor and Subcontractor Management: Coordinate with procurement personnel and subcontractor coordinators to manage vendor relationships, negotiate contracts, and ensure timely delivery of services and materials.

7. Safety and Risk Management: Work closely with safety officers to ensure compliance with safety protocols and regulations. Implement safety training programs and initiatives to promote a safe working environment for all staff.

8. Communication and Collaboration: Foster strong communication and collaboration within the office team and across departments. Facilitate regular meetings, share best practices, and promote teamwork and knowledge sharing.

Qualifications:

· Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.

�� 3-5 years of experience in operations management, with proven leadership experience in managing a team.

· Strong understanding of facilities management operations, including procurement, planning, subcontractor coordination, call center operations, records management, and safety protocols.

· Excellent organizational and multitasking skills, with the ability to prioritize and delegate tasks effectively.

· Experience in process improvement methodologies and implementing operational efficiencies.

· Excellent communication, interpersonal, and leadership skills.

 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.  Additional functions and requirements may be assigned by management as deemed appropriate.