Sr. Manager, Communications - Global Learning

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you’ll do: 

ServiceNow is committed to fostering a culture of belonging that helps our people to do their best work, live their best lives, and fulfill our company’s purpose. Our approach to crafting amazing learning content and enabling new users to unlock the full power of our platform are important ways we deliver on those commitments.  

As the Senior Manager of Communications for Global Learning, you will help create and execute program and integrated executive communications plans for ServiceNow’s single learning philosophy across the enterprise to better serve our employees and our business. This includes our Global Learning Enablement efforts for all employees as well as our external enablement and workforce development program, RiseUp with ServiceNow (and the related Training, Alliance, Enablement, and Certification Organization). The ideal candidate will be strategic, hard-working, experienced in communicating learning programs, and have a strong passion for storytelling, with the ability to craft emotional, modern, people-focused content that inspires our target audiences while providing them practical information that sets them up for success.  

Ideally, you are a seasoned communications leader who has a proven track record of creating compelling, concise content, and who is experienced in advising executives on their internal and external communications. You are a highly skilled storyteller that is experienced in building and executing thought leadership programs to generate top of funnel awareness. We are looking for some who can deftly and skillfully manage competing priorities, is a quick and creative thinker, excels in building relationships, is process oriented, adapts in the face of change, and brings rigorous attention to detail with a sense of urgency in everything they do. You will also regularly collaborate with other ServiceNow teams, like talent development, employee communications, public relations, marketing, thought leadership, and brand.  

How you’ll do it: 

Serve as the integrated communications lead for:  

1. The SVP, Global Education, to build and define their strategic, integrated communications plan to support the broader workforce. This includes developing a thoughtful executive brand framework to ensure this SVP is engaging in the right events, forums, and channels to deliver the RiseUp with ServiceNow and overall workforce development stories.   

2. The SVP, Global Learning Enablement, to build and define her strategic, integrated communications plan to support ServiceNow’s workforce. This includes developing a internal thought framework that can be replicated across large audiences and ensure awareness and understanding of the availability and breadth of content developed by the Global Learning Enablement team for all employees. 

• Provide executive communications support (speaking opportunities, PR, social media) for select Global Education and Global Learning Enablement leaders as needed, including, but not limited to, items such as scripts, speeches, videos, and social media amplification plans. 

• Direct and supervise a team of one (for now) and their work, while