Sr. Technical Learning Lead - Sales

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth

Job Description

We are seeking a Sr. Technical Learning Lead - Sales to join our team. In this position, you will play a crucial role in ensuring the success and efficiency of our Sales field. Your mission is to create, implement and facilitate comprehensive technical training programs for our Sales employees—focusing on content, engagement, assessment, relationship management and ongoing support. The successful candidate will be an expert in Sales training and development, plus a strong leader with exceptional interpersonal skills and the ability to influence, engage, coach and inspire. You should also have the flexibility for frequent travel across the Sales field. 

A day on the job looks like this:  

• Design, implement and facilitate comprehensive technical training programs as well as ongoing development training for the Sales division. Focus would be new hire development of technical and selling skills and ongoing soft skill and technical skill development for existing teams. 
• Designing training materials, including manuals, presentations and e-learning modules, to ensure effective learning outcomes  
• Conducting regular in person and virtual training sessions for new hires and existing sales reps to enhance their skills and knowledge in alignment with company goals   
• Collaborating with key department stakeholders to identify specific training needs and tailor programs accordingly  
• Evaluating training effectiveness through assessments, feedback and performance metrics, making necessary adjustments for continuous improvement  

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree in a related field, adult learning certification helpful 
• 5+ years sales and training experience 
• Proven experience in Sales learning and development, with a focus on designing and implementing a variety of impactful learning experiences    
• Strong knowledge of Sales operations, including but not limited to customer service principles, sales techniques, and operational systems   
• Proficient in utilizing the Salesforce platform 
• Demonstrated ability to create effective training materials and adapt content to different learning styles     
• Must have professional facilitator skills to engage audience and course correct when needed    
• Ability to travel up to 75% of work week   
• Understanding, consideration of and the ability to apply Diversity, Equity, Inclusion and Belonging best practices   
• Excellent verbal and written communication skills 
• Ability to build trusted partnerships across all levels with professional maturity 
• Ability to be a proactive self-starter, able to build plans and empowered to work independently as well as a part of a large team   
• Motivated lifelong learner who is always looking to improve and uses assessment to measure levels of contribution     
• Ability to simplify, streamline and clearly articulate processes through clear communication and easy, practical application   

Additional Information

And here’s our end of the bargain! 

• Salary: $89,550-$99,500 with an annual bonus of up to 10% 
• Paid leave for new parents to support work/life balance and family bonding 
• Excellent medical/dental and vision coverage—EPO, PPO and HSA 
• 401(k) retirement plan with company contribution (because you will retire someday) 
• Flexible benefits—choose what you like, ignore the rest 
• On-site preschool for our employees’ children 
• On-site employee gym for all levels/fitness needs 
• Generous employee discount 
• Casual dress…and we really mean it 

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive commun