Customer Success Manager (m/f/d)

<h2><strong>About the Job</strong></h2> <p data-start="64" data-end="240">As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.</p> <p data-start="242" data-end="392">We’re looking for a motivated <strong data-start="272" data-end="308">Customer Success Manager (m/f/d)</strong> to join and drive the customer success processes at one of our Ecosystem Companies.</p> <p data-start="394" data-end="602">As a <strong data-start="399" data-end="427">Customer Success Manager</strong>, you’ll be responsible for building long-term customer relationships, driving customer retention and expansion, and ensuring customers achieve maximum value from our product.</p> <p>Join the A11 Ecosystem – A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers. With a team of 80+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration.</p> <h2><strong>In this role, you’ll:</strong></h2> <ul> <li data-section-id="1i6ih1r" data-start="693" data-end="831">Be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us.</li> <li data-section-id="1nun4w" data-start="832" data-end="988">Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.</li> <li data-section-id="10ihm8l" data-start="989" data-end="1104">Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan.</li> <li data-section-id="qz82m9" data-start="1105" data-end="1254">Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales