Digital Website Channel Manager, Associate

You are a self-starter with a mindset for continuous process improvement, be client, data and detail oriented, with a high degree of comfort in a stringent controls environment.

As a Channel Marketing Manager, Associate, in J.P. Morgan Private Client, you will help grow and launch a new consumer banking model that is focused on affluent consumers and creates a continuum between Chase Private Client and J.P. Morgan Private Bank.  We are looking for a savvy and collaborative senior associate to join our growing marketing team to accelerate the digital launch of J.P. Morgan Private Client. You will work with multiple groups, diving deep into the end-to-end creative execution of digital experiences on jpmorgan.com. 

You have experience leading and executing multiple, complex marketing initiatives that support the customer journey with the goal to acquire new clients and deepen client engagement. You will execute initiatives including but not limited to: the development of new digital experiences across jpmorgan.com, new capabilities and functionalities across digital. This role will work to ensure the digital experience is client centric from start to finish.

As a member of this new team you will be a part of establishing a new banking model for J.P. Morgan Chase – a leading global financial services firm. You will have the opportunity to partner with teams across the firm to establish the Marketing strategy for a new model focused on serving affluent clients.

Job Responsibilities:

• Collaboration with marketing strategy managers to identify opportunities, strengthen the client experience strategy and establish the framework for measurement and reporting across our jpmorgan.com ecosystem
• Management of multiple marketing initiatives working across multi-functional teams, such as:
  • Internal and external agencies for creative development
  • Research teams for client feedback and insights
  • Content team for editorial and brand voice
  • Search Engine Optimization team for enhancing and optimizing the search authority of pages
  • Technology teams for capability integration and execution
  • Legal, Regulatory and Compliance Teams
• Effectively and efficiently working within multiple partners, systems and processes throughout creative development to ensure proper approvals and controls required for a successful launch
• Using best practices, test results, customer journey mapping and search engine optimization learnings to optimize and elevate the customer experience

Required Qualifications, Capabilities and Skills:

• Strong knowledge of and 2+ years of experience in direct marketing and/or project management is required
• Agency/vendor management skills; able to earn respect and trust among internal and external business partners and team members
• Agile and resourceful self-starter who thrives in a fast-paced environment
• High energy and the ability to manage multiple initiatives and work within multiple systems and processes simultaneously
• Highly organized with an ability to foresee and understand implications and downstream impacts
• Team player working with multiple teams; has a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Creative and innovative mindset with a focus on constant improvement

Preferred Qualifications, Capabilities and Skills:

• Digital experience preferred
• Specific experience in financial services including wealth management marketing and/or agency-side experience is a plus

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse t