Senior Principal Reliability Engineer

Job Requisition ID #

Position Overview

Want to help make a better world?  As a Senior Principal Site Reliability Engineer (SRE) Autodesk, you can do just that. How is this possible? As a member of the team responsible for operating critical customer facing services. You will have the opportunity to contribute to and drive improvements in the operation of mission critical components that make up and are dependencies of hundreds of Autodesk desktop, mobile and web applications. These services are key business enablers serving millions of customers every day. The responsibilities of this role are part of the foundation for attaining and maintaining our customers’ trust to build their business around Autodesk’s commercial offerings.

As a Senior Principal Site Reliability Engineer, you will serve as a primary point responsible for building the SRE practice that is focused on the overall health, availability, performance, and capacity of one or more of our production services. In addition, you will be responsible for building and operating our “GameDay” practices that will ensure our systems operate as designed and identify opportunities for continuous improvement. The role will also partner with development teams through the various stages of development to ensure systems are designed with both function and scaled operations in mind. The ideal candidate will be passionate about operations and with an “Automation first” mindset to drive scale.

Responsibilities

• Build, maintain the site reliability practice which includes the mentorship of SREs in the organization

• Scale and enhance our GameDay practice by growing the scope and complexity of a critical program to validate and improve our reliability and customer trust

• Serve as a primary point responsible for the overall health, performance, and capacity of one or more of our services

• Work closely with development teams to ensure that platforms are designed with "operability" in mind

• Gain deep knowledge of both our complex internally developed applications and enterprise-class services

• Operate and maintain highly available production systems

• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale Linux and Windows environment

• Participate in a 24x7 rotation for second-tier escalations

• Continuously look for opportunities to automate changes and implement them

• Keep supported services compliant with the company and regulatory requirements including but not limited to security, privacy, SOC2, FedRamp

• Implement and improve monitoring and alerting

• Build, automate, and improve observability dashboards to provide better visibility in the operational aspects of the systems

• Function well in a fast-paced, rapidly changing environment

Minimum Qualifications

• B.S. or higher in Computer Science or other technical discipline, or related practical experience

• 7+ years of experience in the following areas

• Commercial cloud experience building and maintaining AWS and/or Azure offerings for large scale enterprises

• Compute: Cloud based Unix and/or windows administration

• Storage: Cloud based storage provisioning, administration

• Development Languages: Working knowledge of development and scripting languages

• Database Technologies: Cloud based database administration

• Monitoring/Logging tools techniques and configuration

• Knowledge of Information Security Best Practices

• Excellent written and verbal communication skills

Preferred Qualifications

• 10+ Years of hands-on experience with multiples of these example technologies

• Compute: Windows and Linux operating systems

• EC2, ElastiCache, Cloud Front, Auto Scaling, Containers, API gateways

• Storage: AWS S3, EFS, EBS

• Development Languages: Java, Python, Node JS, Perl, Java Script

• Database Technologies: MSSQL, MYSQL, AWS AuroraDB, AWS DynamoDB, AWS Postgres

• Networking: Load balancers (ALB/ELB), SSL/TLS, DNS, Firewall

• Monitoring: Splunk, Grafana, Dynatrace, Data Dog, LogicMonitor

• Scripting languages: Python, PowerShell, Bash; specifically for systems automation

• Experience in 24x7 support of the highly available production systems with experience in keeping stakeholders informed

• Keen eye to learn and improve from the incidents

• Strong interpersonal communication skills (including listening, spea