Guest Service Agent - Innside New York 1

“The world is yours with Meliá” 

 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

 

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

 

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? ����

 

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

 

GUEST SERVICE AGENT

INNSiDE MELIA

New York 

“The world is yours with Meliá” 

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. 

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

In a company as large as your world, all that is missing is YOU.

Essential Duties:

• Check-in and check-out hotel guests in a timely and professional manner.   
• Process all payments according to established procedures.  
• Welcome guests in a friendly, prompt and professional manner.  
• Register guests, issue room keys, and provide information on hotel services and room location.  
• Answer telephones in a prompt and courteous manner.  
• Up-sell rooms, when possible, to maximize hotel revenue.  
• Accurately process all credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.  
• Respond appropriately to guest complaints.  
• Direct any guest requests to the appropriate departments and/or our service application.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.  
• Book guest reservations for individuals that are requested either by phone or from within the hotel.  
• Process cancellations, revisions, and information updates on changes.  
• Perform other duties as assigned. 
• Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points).

Cus