Guest Services Lead (Full-Time)

Description

We are hiring one full-time Guest Services Lead with a minimum and maximum range of $20.00 - $23.44 (previous experience will be taken into consideration).

Shift Availability: Opening, Mid, Close availability required

COME WORK WITH THE COOLEST HUMANS IN TOWN! Join a team that:

• Focuses on teamwork
• Supports a collaborative environment
• Puts curiosity and great ideas first
• Is dedicated to providing an exceptional guest experience
• Builds community relationships
• Loves food and cooking
• Has fun while working hard!

QUALIFICATIONS:

• EDUCATION/DEGREE: High School Diploma or equivalent
• EXPERIENCE

-At least 2 years of previous customer service experience, preferably in a retail environment

-At least 1 year of previous cash handling experience

-Previous experience with POS systems

OVERVIEW

For our Guest Services Lead, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention. 

• Instrumental in supporting the seamless operation of the Front End, consistently delivering an exceptional experience to every guest.
• Leadership will be key to driving the success of the department, motivating, supporting and training the Front-End team to provide superior service in every interaction. 
• Responsible for overseeing the daily operations with - and in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, hospitality standards and expectations, and company policies. 
• Expertise will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.

 Incredible Benefits to Support Your Well-Being and Future:

• Comprehensive Wellness Program – We care about your health and well-being, offering a wellness program that supports your physical and mental health.
• Generous Paid Time Off – Enjoy four weeks of accrued paid time off. Plus, paid major holidays so you can recharge and relax.
• Affordable Health Insurance – We cover 75% of your single health insurance premium, leaving you with only 25% to pay—a generous offering to keep you and your family covered.
• Dental & Vision Insurance – Comprehensive care to keep your smile bright and your vision sharp, all at an affordable rate.
• Employee Assistance Program (EAP) – We’re here for you beyond work, providing support for mental health, personal challenges, and more. For you and anyone in your household.
• Short-Term Disability Insurance – Peace of mind when you need it most, providing financial support in case of illness or injury.
• Life Insurance – Financial protection for your loved ones in case of the unexpected.
• Critical Illness & Accident Insurance – Extra coverage for life’s unexpected moments, ensuring you're prepared for any emergency.
• Flex Spending & Health Spending Accounts – Save money and take control of your healthcare expenses with pre-tax contributions.
  • Employer contributions to Dependent Care FSAs - We understand the high cost of childcare, which is why we offer employer contributions to help ease the burden for our working families
• Paid Maternity/Paternity Leave – We offer up to 8 weeks of paid leave to support you during important family moments.
• Generous Employee Discount – Shop and eat healthy with 20% off groceries, 20% off hot bar/salad bar, 50% off coffee and juice, 10% off beer, 20% off wine, and 30% off vitamins and supplements.
• Affordable Transportation – Get half-price bus passes for your commute.
• 401(k) Plan – We match 100% of the first 3% of y