Online Account Manager (Employee Benefits)

Overview:

GBS Benefits, Inc. is the leader in experience, innovation and services when it comes to customizing the employee benefits offerings for our clients. GBS Benefits has created a culture of respect, trust, hard work and fun. When you love your job and the people around you, remarkable things can happen. We carry great excitement in our work, knowing that we have a tremendous positive impact on the larger scale. We partner with over 1,000 companies in building and protecting their dreams and visions. We invite you to investigate this job opportunity at GBS. This job description will not be all inclusive but is intended to give you a road map and an overview. Come make a difference with us!

Description:

An Online Account Manager provides technical guidance and training for clients utilizing GBS’ online benefit enrollment system. Ability to analyze processes and develop valid solutions to resolve complex issues required. A successful candidate will be able manage approx. 50 clients’ benefits administration through the online system.

Essential Duties & Responsibilities:

• Solid understanding of benefit administration, enrollment process and payroll functionality • Strong customer service skills; including identifying and understanding client’s needs, challenges and goals

• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues • Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers)

• Experience working with and developing strong relationships with client executives Skills & Qualifications:

• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions

• Self-starter, highly motivated, and hands on

• High attention to detail and accuracy

• Ability to multitask, prioritize and organize in a face paced environment

• Proven ability to work effectively alone and on a multi-disciplinary team

Education & Experience:

• 1+ years working in customer service

• Strong work ethic • Tech -savvy

• Excellent communication (written and oral) and presentation skills

•Excel skills required (formulas and v-lookup used daily)

• Prior BenAdmin system experience helpful

Working Conditions / Essential Functions:

This position enjoys the benefits and climate control of a quiet office environment.   Employees are provided with ergonomically sound workspaces.  Work is accomplished at a computer terminal either sitting or standing.  Employees must access, input and retrieve information from the computer system.  Comfort and efficiency are considered in employee workspaces.  Daily work includes computer interfacing, data entry, communications (electronic and physical), movement throughout the office, attending meetings, etc.

Physical demands include the ability to lift and move objects (typically 0 - 10 lbs) and visually monitor information/data on a computer screen.

The working environment described above provides a detailed representation of what employees might encounter in the workplace while performing the essential duties of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

This job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

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