Senior Product Manager - AI DevOps Platform

About Us:

Copado is the market leader in Salesforce DevOps, dedicated to empowering organizations with tools that drive continuous innovation and intelligent automation. We are seeking a visionary Senior Product Manager to lead the roadmap and delivery of our AI-powered DevOps platform and agent ecosystem. This role bridges strategic vision and tactical execution—owning the end-to-end experience of our AI platform application, driving adoption of AI agents across the DevOps lifecycle, and advancing the maturity of our platform’s foundational and emerging capabilities.

As a key player on our product leadership team, you will work cross-functionally with engineering, design, customer success, and GTM teams to develop intelligent, scalable, and customer-centric solutions that shape the future of DevOps within the Salesforce ecosystem.

Responsibilities

Define & Drive Product Vision and Strategy

• Vision & Roadmap: Define and communicate a bold vision for Copado’s AI DevOps platform, integrating agent-driven workflows and intelligent automation across the entire Salesforce SDLC.

• Strategic Alignment: Align roadmap priorities with executive leadership, ensuring AI initiatives support business goals, platform scalability, and customer success.

• Innovation Leadership: Leverage emerging technologies (e.g., LLMs, agent frameworks, AI observability, ML pipelines) to ensure Copado remains a pioneer in AI-powered DevOps.

Roadmap Planning & Execution

• AI Agent Lifecycle: Own the roadmap and execution of AI agents—from onboarding and lifecycle management to in-product assistive and autonomous workflows.

• Modular Platform Development: Partner with engineering to design a scalable, composable architecture that supports a wide range of DevOps use cases and platform integrations.

• Agile Execution: Use agile practices to manage backlogs, define user stories, prioritize features, and deliver high-quality releases with speed and iteration.

• Data-Driven Decisions: Define and track KPIs to measure platform adoption, agent engagement, and business impact.

Product Development & Lifecycle Management

• Customer-Centric Development: Translate customer pain points into prioritized product capabilities through interviews, usage data, and iterative feedback loops.

• Lifecycle Oversight: Lead the end-to-end lifecycle of AI-powered products—from discovery and development to validation, rollout, and continuous improvement.

• Risk Management: Evaluate trade-offs between technical complexity, customer impact, and business value to make pragmatic, forward-looking product decisions.

Enhance User Experience & Customer Success

• Trusted AI Experiences: Collaborate with UX and research teams to create intuitive, transparent, and confidence-inspiring AI interactions within the Copado platform.

• Embedded Workflows: Drive agent adoption by embedding intelligent assistance into developer, tester, and release manager workflows.

• Enablement & Support: Equip internal teams and partners with training, documentation, and guidance to ensure scalable product support and self-service success.

Stakeholder & Market Engagement

• GTM Collaboration: Align with marketing, sales, and customer success teams to support go-to-market planning, value messaging, and customer education around AI capabilities.

• Thought Leadership: Represent Copado’s AI strategy in customer meetings, industry events, and community forums to position the company as a DevOps AI leader.

• Market Intelligence: Monitor competitive and industry trends across AI, DevOps, and Salesforce ecosystems to inform strategic positioning and innovation priorities.

Requirements:

• Bachelor’s degree in Computer Science, Business, or a related field; Master’s preferred.

• Salesforce certifications (Admin, Sales/Service Cloud, or System Architect) highly desirable.

• 10+ years of product management experience, with at least 3–5 years in platform, AI/ML, or developer tools.

• Proven success in delivering enterprise SaaS products at scale, preferably in DevOps, CI/CD, or cloud-native e