Senior Specialist Account Operations Strategic (m/f/d)

Purpose and overall relevance to the organization:

 

Providing best-in-class services to an assigned customer group in collaboration with the sales organization and key departments to meet the company's strategic business plan. Ensuring reliable and professional personnel management through disciplinary and professional management of direct reports.

 

Responsibilities:

 

• Personnel responsibility:

 

• Manage all direct reports as an integrated team by setting specifications, KPIs, goals, and guiding principles for the team
• Creating a high-performance culture and managing career and succession planning for key talent
• Inspire, lead and promote a culture of performance within the team
• Ensuring collaboration and cooperation between all employees and departments in the cluster and with the European teams
• Further development of the professional and social core competencies of the "Direct Reports" through regular coaching and mentoring
• Leadership based on the Leadership Framework and Brand Values
• Continuous evaluation of employees as part of the official adidas Performance Management process
• Ensuring succession plans for all relevant positions in your own team
• Continuous development and support of defined talents in the team

 

 

• Be an expert in all operational and commercial areas and ensure that excellent customer service is provided at all times.

 

• Actively questioning working methods and practices. They propose and implement practical improvements.

 

• Handling daily customer inquiries with the aim of clarifying questions and offering creative and efficient solutions. These include:

 

• • Communication with wholesale customers via all coordinated communication channels
  • Provision of all relevant information about orders and items
  • Create, analyze, and interpret data and reports in accordance with business needs and the expectations of external customers
  • Finding solutions to recurring problems in collaboration with the interfaces to avoid complaints or returns
  • Close collaboration with the sales team and support by providing expertise

 

• Working with our wholesale customers and partners to ensure efficient and accurate customer setup.

 

• • Coordination of new customer setups and changes to customer data (e.g. closure of customer numbers, delivery blocks, release strategies) in cooperation with the responsible internal departments
  • Changes to and exit from buyer groups in collaboration with finance, IT and customer data

• • Set up and/or approve order and invoice value in accordance with applicable value and signature regulations

 

• Manage the order book from purchase order to invoice to ensure transparency and conversion of the order book.

 

• • Processing and handling of all types of orders and contracts
  • Resolve internal order issues or escalate them to the appropriate stakeholders to ensure a smooth order flow
  • Tracking delays
  • Cleanup of the order book
  • Ensuring the earliest possible creation of delivery notes to enable timely and complete delivery, including prioritization of orders, in accordance with strategic guidelines. Support of the responsible departments in case of upcoming problems (e.g. request for air freight deliveries)
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  • Where appropriate, you will play an essential role in delivering sensitive products in a timely manner by collaborating cross-functionally to track the product and ensure that important deadlines are met.
  • Monitor electronic receipts for errors and coordinate the correction of these errors using the tools provided (e.g., EDI, missing item data, missing segmentation)

 

• Coordination of special handling for new requests and changes in line with our business strategy.

 

• • Checking the feasibility of customers' shipping and packaging requirements and, if necessary, coordinating their implementation in the system
  • System maintenance and forwarding of special handling information and, if necessary, labels to the warehouses and production facilities

 

• Processing of returns and complaints in accordance with the guidelines and recording of all requests in the CRM system in intensive cooperation with internal and external logistics partners (forwarders, inbound and outbound, warehouses) as well as with the finance department:

 

• • Returns and rejections: review and decision on ap