Executive Director of Membership – Zero Bond at Wynn Las Vegas

Company Description

The Place

Coming in 2025, Zero Bond will become the exclusive private members' club at Wynn Las Vegas. Zero Bond has revolutionized the private membership club concept by bringing together a community of trailblazers across culture, arts, politics, business, technology, fashion, gastronomy, sustainability, sports, and well-being.

Job Description

The Role

The Executive Director of Membership is the liaison between our members and the club of Zero Bond, acting as a gracious host while maintaining the standards of a curated, exclusive membership experience

Being a face of Zero Bond, the Executive Director of Membership role is integral in creating our culture, maintaining our company’s ethos, addressing challenging situations and member complaints. Developing relationships and a community that speaks to the interests and passions of our members is a fundamental requirement in this position.

The Executive Director of Membership’s utmost responsibility is contributing to the member experience by managing expectations and upholding the values of Zero Bond and Wynn Las Vegas.

The Responsibilities

• Oversees and implements the membership sales strategy
• Manages and reviews all new membership applications
• Reports all membership revenue processed and outstanding balances
• Organizes and produces the quarterly meetings with the membership nominating committee
• Maintain a close relationship with Zero Bond Las Vegas’ membership nominating committee
• Manage service recovery in tandem with the F&B team
• Works with the membership team to create a cohesive and creative work environment
• Maintain a constant presence in the Club acting as the face of the Club to members, ensuring that their team is spending sufficient time on the floor with members as well as their acquisition and admin responsibilities
• Lead or oversee all new member introductions to the Club to ensure members understand the Club rules
• Engage in the local cultural scene, attending events, parties, launches etc. to develop contacts, network and build awareness about the Club, its facilities, your role and how new contacts might join Zero Bond
• Play an active part in the creation and implementation of the members events program, helping to ensure that events are well-planned (by the events manager)
• For major events, both on and off site, play a central role in putting together the guest list(s), ensuring members get access as applicable.
• Create competencies for the membership team as well as identify any gaps and developments for any training needs
• Work across all cross-functional teams (operations, design, content, creative, digital, events, partnerships and people & development teams) to deliver the Clubs objectives
• Write schedules for all direct reports to ensure there is full support on the floor

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Qualifications

• Must have a minimum of 5+ years of experience in a leadership role in an exclusive luxury environment (i.e., private club, luxury resort operations, VIP services, villa/butler services, etc.)
• Must be able to work a flexible schedule based on the needs of Zero Bond to include peak business periods, weekends, and holidays
• Professional, tactful & well-versed in conflict resolution
• Spirited, enthusiastic, and sociable energy
• Calm demeanor under pressure
• Strong written and oral communication skills
• Worked or passionate about the creative and business industries
• Versed in hospitality or have a client relations background
• Excellent computer skills
• Ability to multitask
• Must be able to work on your feet for extended periods of time
• Fast paced movements are required to go from one part of the club to others

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.