What’s in it for you?

Gorilla Glue has been recognized as a top place to work for 14 years in a row, thanks to our commitment to creating a supportive and engaged workplace culture. We offer competitive compensation packages, comprehensive healthcare benefits, and other perks and incentives to ensure our employees feel valued and supported.

Joining the Gorilla Glue family means being part of a team passionate about building strong brands and promoting a culture of excellence. As an employee, you'll be able to help create high-quality products and build brands that people love. Join us in an inspiring workplace where you can belong, grow, and make a difference.

Summary Description:

This position is responsible for leading the CRM team in supporting company strategies by delighting customers with excellent service, resolving customer account issues, and serving as a liaison between their Sales Partners and Operations Partners.

What will your day look like?

• Lead a team of Logistics and Compliance Coordinators dedicated to customer account excellence. This includes the responsibility for routing, carrier management, off-shelf event planning, order timeliness, executions and compliance with relevant metrics.
• Proactive communication to Logistics leadership concerning workload fluctuations, new customer requirements, prioritization of outstanding shipments, and holiday planning.
• Perform updates to both internal and external customers on projects, metrics and any other relevant issues.
• Is familiar with customer expectations and can therefore challenge existing practices to improve customer service. 
• Review monthly Customer Penalties report with direct reports, establish baseline for preventable penalties, cost of business, and disputable fines, and implement process improvements to reduce charges.
• Work with multiple internal departments to help ensure production timing is in line with customer timing.

expectations and carrier pick up.

• Defines, implements, and holds team to KPI’s.

• Research trends and root causes of issues as they arise and identify solutions that best address them, accurately analyze the most critical facts to understand problems.

• Leads / participates in continuous improvement committees. 
• Building and cultivating team member morale, motivation, and engagement. Aligning own and team’s efforts with the Gorilla Way strategies and direction.
• Develops team to full potential and drives accountability.
• Other duties as assigned by management.

What you bring to the table?

• College degree plus 5 years’ experience

• Prior knowledge of Warehouse Management Systems including implementation and administration (Oracle OTM and/or WMS preferred)
• Strong communication skills.
• The position requires the use of analytical, critical thinking and problem-solving skills as well as the ability to lead cross functional projects of assorted sizes.

• Ability to analyze and interpret data to make timely decisions and recommendations.
• Excellent leadership and interpersonal skills, including but not limited to performance management (employee evaluations, discipline, corrective action, coaching), the ability to develop others and hold your team acco